Service Improvement Manager

Location: Ideally based in the South East/South West England e.g. Bromley, Romsey, Banbury, Cheltenham, Bristol, Cornwall - regular travel to our services in these locations will be required

Salary: £55,597 per annum + Benefits

Make a Lasting Difference in Social Care

At Leonard Cheshire, we believe in creating a society where every individual can live, learn and work as independently as they choose. Leading improvement initiatives across a portfolio of social care services in this role, you’ll contribute to enhancing the quality, performance and sustainability of our services across England and Wales.

Key Responsibilities

• Support and develop Service Managers to improve performance and quality.
• Lead service improvement and turnaround initiatives.
• Deliver quality, compliance, financial and safety objectives.
• Drive efficiencies and best practice to improve outcomes.
• Support budget delivery, reduce agency costs and strengthen workforce stability.
• Provide leadership that promotes accountability and continuous improvement.
• Lead or support safeguarding and regulatory improvement actions.
• Embed the principles of "Right Care, Right Support, Right Culture."
• Build strong relationships with commissioners, regulators and key stakeholders.

About You

With a proven track record of delivering service improvements and operational excellence within budget and across multiple sites, you'll have a strong understanding of social care regulations and policy, excellent stakeholder management, leadership, coaching and mentoring abilities.

Essential Requirements

• Significant senior leadership experience in social care
• Relevant professional and/or management qualification
• Proven experience delivering service improvement and turnaround programmes.
• Proficient in Microsoft Office and other IT systems.
• Passion for improving outcomes for disabled people.
• Flexible to do regular UK travel/ overnight stays

Desirable Requirements

• Qualification in Social Care Management.
• Strong professional network within the social care sector.

We offer

• 33 days holiday per annum (25 + 8 bank holidays) increasing 1 day per year to a maximum of 38 days
• Competitive pension scheme, life assurance and income protection.
• Private health insurance or Cash Health Plan.
• Enhanced family-friendly leave and pay.
• Learning and development opportunities, including apprenticeships and qualifications.
• Health and wellbeing support, including an Employee Assistance Programme.
• Flexible benefits, including buy/sell holiday and Cycle to Work scheme.
• Free Blue Light Card and employee discounts.
• Financial wellbeing tools, including early access to earned pay.
• Long service awards and travel support options.

Why Join Leonard Cheshire?

This is an opportunity to make a meaningful impact on the lives of disabled people every day and be part of a values-driven organisation committed to inclusion, innovation and continuous improvement.

Our values

Positive: warm and empathetic; we always look to progress and improve.

Proud: strong-willed and spirited; we are firm in our beliefs.

Pioneering: confident and imaginative; we are creative change makers.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting, where possible, your requirements for reasonable adjustments.

Apply today and help shape the future of social care at Leonard Cheshire.