Service Management Operating Model Manager

Job Title: Service ManagementOperating Model Manager

Location: Sheffield, UK

Employment Type: Contract

About the Role

Key Responsibility Areas

Leadership & Executive Support

• Develop executive-level presentations, briefing packs, talking points, leadership updates, and strategic messaging.
• Support leadership forums, town halls, governance meetings, business reviews, and executive engagements.
• Ensure leadership priorities, decisions, and strategic direction are clearly articulated and consistently understood across stakeholder groups.

Stakeholder Engagement & Organisational Effectiveness

• Develop and execute stakeholder engagement plans supporting organisational priorities and strategic initiatives.
• Build and maintain strong relationships across Service Management, CTO Infrastructure, and the wider Technology organisation.
• Ensure key updates, decisions, and organisational priorities are effectively cascaded and understood.
• Support leadership visibility, employee engagement, and organisational effectiveness initiatives.

Executive Content & Narrative Development

• Create high-quality executive presentations, briefing materials, strategic updates, and leadership content.
• Translate complex operational, service, and transformation topics into concise, audience-appropriate narratives.
• Develop compelling materials that support leadership decision-making, stakeholder engagement, and organisational alignment.
• Ensure all outputs are professional, accurate, insightful, and aligned with executive expectations.