Service Operations Lead, UK

What To Expect
At Tesla, our Service Operations Lead plays an important role in country service operations, ensuring that the service organization in the country is set up for success and supported. As a Service Operations Lead, you will support country service leadership team through critical projects, and process improvement and implementation. To succeed at Tesla, you must be energetic, highly organized, and innovative. You should have a passion for the brand and the ability to thrive in a team environment.

What You'll Do

Successfully lead and coordinate projects affecting multiple locations or the entire market including new service offerings, new revenue streams, tools and processes

Act as the ‘go-to’ for the service leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standards throughout

Support service leadership in ensuring successful project implementation, metric improvements and achieving service goals

Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated workflows.

Be the super-user of core systems and processes – to support local teams and provide improvement feedback to Service Projects and relevant Product teams.

Monitor and support timesheet accuracy compliance and improvements of critical KPIs

Stay closely connected to the workshops, supporting their needs to drive performance improvements.

Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing the implementation of new tools and

processes across the market as well as supporting test and learn initiatives towards continued improvement

Drive adoption of best practice processes and defined standard operating procedures

Ensure training, adoption, and compliance with internal tools and processes from the service workshops

Serve as SME for payment and billing process in the region, driving globally set standards and liaising with HQ teams for improvements

What You'll Bring

An agile, analytical and creative mindset, problem solving attitude and understanding of continuous improvement processes

Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these

Strong project management skills

Digitally savvy – ability to adopt and adapt quickly to new technology and systems

Excellent communication skills and ability to establish and maintain strong working relationships with both internal and external stakeholders

Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail

Able to communicate, read, and write effectively in English.

Valid driving license & travel required

Right to work in the UK

, Tesla