ServiceNow CSM Process Consultant
London Area, United Kingdom Contract Posted 3 days ago
Required Experience
- Minimum 5 years of Business Process Consulting experience.
- Proven experience leading ServiceNow process implementation and improvement engagements.
- Strong ability to analyze business challenges and recommend strategies aligned to desired business outcomes.
- Experience working directly with senior stakeholders, sponsors, and business process owners.
- Demonstrated experience working within Agile/Scrum environments.
- Strong understanding of Customer Service Management (CSM) processes and ServiceNow capabilities.
Mandatory Skills:
- ServiceNow Customer Service Management (CSM)
- Business Process Consulting
- Agile Methodology
- ITIL Foundation Certification
- ServiceNow System Administrator Certification
- Now Create Certification
- ServiceNow Product Implementation Certification
Skills
Mandatory Skills : ServiceNow CSM
