ServiceNow Technical Architect

The Role

ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards.

They act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.

Your responsibilities:

• Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
• Lead architecture/design workshops, gap analysis, and provide technical governance.
• Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
• Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
• Establish and enforce platform governance, design standards, and release management processes.
• Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
• Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
• Support Lighthouse implementations as scalable models for global rollouts.
• Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
• Lead design authority forums; mentor developers and administrators.
• Provide hypercare support, knowledge transfer, and user training during implementations.

Your Profile

• Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
• Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
• Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
• Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
• Broader platform/solution architecture for all other ServiceNow outcomes
• Strong communication, stakeholder management, leadership, documentation, and team collaboration.

Desirable skills/knowledge/experience:

• Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
• Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.