Soft Service Auditor
Manchester, England, United Kingdom Full-time Posted 1 hour ago
At Community Health Partnerships (CHP), we’re dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
CHP is looking for a dedicated Soft Service Auditor to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
This is a regional role based in the North of England, with regular national travel.
As the Soft Services Auditor, you will be responsible for the on-site monitoring and performance of our soft facilities management services across the LIFT portfolio, ensuring that delivery meets the required service standards and customer expectations. This will involve working closely with the Facilities Contract Manager and Assistant Facilities Contract Manager to ensure contractual obligations are being met and overseeing resolution / service improvement plans as required.
You will act with a high degree of autonomy engaging with our supply chain partners, building, managing and maintaining productive relationships, specifically with regards to our internal customers. This role requires commensurate experience and understanding of contract management best practices / service standards (ideally within a Public Sector environment).
You will also support quality improvement / efficiency savings activities and ensure collection and completion of accurate data in a timely manner in accordance with the Contracts Team processes and procedures.
Expected Interview Dates: 27th / 28th / 29th July 2026
What CHP can offer you;
CHP is looking for a dedicated Soft Service Auditor to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
This is a regional role based in the North of England, with regular national travel.
As the Soft Services Auditor, you will be responsible for the on-site monitoring and performance of our soft facilities management services across the LIFT portfolio, ensuring that delivery meets the required service standards and customer expectations. This will involve working closely with the Facilities Contract Manager and Assistant Facilities Contract Manager to ensure contractual obligations are being met and overseeing resolution / service improvement plans as required.
You will act with a high degree of autonomy engaging with our supply chain partners, building, managing and maintaining productive relationships, specifically with regards to our internal customers. This role requires commensurate experience and understanding of contract management best practices / service standards (ideally within a Public Sector environment).
You will also support quality improvement / efficiency savings activities and ensure collection and completion of accurate data in a timely manner in accordance with the Contracts Team processes and procedures.
Expected Interview Dates: 27th / 28th / 29th July 2026
What CHP can offer you;
- Competitive Salary
- Minimum 25 days holiday per year (excluding bank holidays)
- Generous Pension Scheme
- Healthshield Cash Plan
- Group Income Protection (subject to T&C's)
- Employee Assistance Programme
- Continuous Training for Personal & Professional Development
- Two Paid Volunteering Days
- Access to Blue Light Discount Card
