Software Support Analyst
Software Support Analyst
Milton Keynes
Up to £40,000 per annum plus bonus
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.
Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst
- Previous experience within software or application support focused roles.
- Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have). Experience with SQL Server and Azure.
- The ability to communicate effectively to both technical and non-technical audiences.
- Continuous improvement mindset, with a focus on learning and development.
- Experience within either a SaaS company, or EdTech would be nice to have.
Software Support Analyst
Milton Keynes
Up to £40,000 per annum plus bonus
Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the jack.mcmanus@viqu.co.uk
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
