Solutions Architect

Job Description

A Solutions Architect is responsible for implementing and configuring the Aiimi Workplace AI Platform across customer environments, supporting both SaaS deployments and on-premises implementations. The role blends hands-on technical delivery with commercial awareness, ensuring deployments are delivered to scope, on time, and with measurable value.

Job Requirements

• Participate in pre-sales demos, supporting technical playbacks and customer workshops. 
• Build detailed Work Breakdown Structures and Statements of Work for customer implementations following pre-sales engagement, defining project scope, deliverables, resource requirements, and implementation activities to support successful project delivery and translate into working implementations. 
• Configure, deploy, and integrate the Aiimi Workplace AI Platform across customer environments, including both SaaS and on-premises deployments.
• Troubleshoot and resolve project issues, escalating to Engineering only when necessary.
• Engage with customers throughout delivery, providing clear technical guidance. 
• Capture lessons learned and contribute to reusable delivery approaches.
• Troubleshoot and facilitate fixes for Service Desk tickets 

Key Interfaces  

• Senior and Principal Solutions Architects for technical direction and support.
• Engineering teams for product fixes and enhancements. 
• Sales & Pre-Sales for demos and feasibility input. 
• Delivery Managers to ensure projects meet scope and timescales. 
• Customers in technical delivery and adoption stages. 
  
  

Skills you'll bring

• Hands-on experience in platform deployment, configuration, integration and performance tuning. 
• Development skills in Python, scripting, or web development. 
• Working knowledge or hands-on experience with ML/AI and Classification capabilities. 
• Understanding of cloud (Azure, AWS, GCP) and on-premises infrastructures. 
• Working knowledge of networking, storage, firewalls, and VMs. 
• Strong troubleshooting and problem-solving skills. 
• Clear communicator with the ability to explain technical details in accessible terms. 

Success Measures 

• Accurate estimates and reduced rework. 
• On-time, in-scope, and high-quality implementations. 
• Positive feedback from customers and delivery managers. 
• Troubleshoot and facilitate fixes for Service Desk tickets 
• Contribution to team learning and delivery consistency. 
  
  

Job Benefits

• 25 days annual leave (plus bank holidays), increasing by 1 day every two years
• Flexible working options – remote/hybrid  
• Mental health and wellbeing support, including access to counselling
• Annual wellbeing allowance (e.g. personal training, fitness, wellness apps)
• Up to 10% of your salary in employee benefits, including critical illness cover, life insurance, and private healthcare (post-probation)
• Generous company pension contribution
• Ongoing professional development and training opportunities