Support Administrator – Team Support
Wales, United Kingdom Full-time Posted 2 weeks ago
Vacancy title
Support Administrator – Team Support
Closing date
09/06/2026, 16:00
Advertising basis
Permanent
Actual starting salary
£27,302
Salary range or pay band
Team Support £27,302 to £29,291
Allowances
No
Work pattern
Full time (not suitable for candidates who wish to work on a part time or job share basis)
Group
Education, Culture and Welsh Language
Directorate
Education Directorate
Branch
Education Research Policy
Location (s)
Cardiff
Main office base
Cathays, Cardiff
Purpose of post
The principal purpose of the post is to provide vital administrative support to the Head of Education Research Policy, who is blind, enabling her to carry out her role effectively. You will work closely with her to support her day-to-day responsibilities across a range of important Welsh Government issues.
This post is unique within the Welsh Government, offering the opportunity to work on a one‑to‑one basis while also being part of a wider team. As the post is linked to a specific individual, you will continue to work with her should she change roles within the Welsh Government.
Key tasks
This posting provides excellent opportunities to gain an understanding of a broad range of Welsh Government issues and to assist in producing a range of documents, including papers, briefings, etc., to support Ministers. It will also provide opportunities to show initiative and develop organisational skills, working both on a one-to-one basis and developing links with colleagues across the Welsh Government.
Other vacancy related information
Location
Cardiff, Cathays Park.
Office Requirement and Travel
As the primary purpose of the role is to provide direct support to the manager, the postholder will be expected to attend the Cardiff office when the manager is in the office. The role will be predominantly office‑based, with occasional home working. There could be occasional travel to meetings in the Cardiff area.
Other Information
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Communicating and influencing. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
Vetting level
Basic
Number of posts
1
Contact point for further information regarding the post
SchoolPractitionerDivision@gov.wales
Welsh language requirements
3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
Understanding by reading
0 - No skills
Speaking and being understood
0 - No skills
Understanding by listening
0 - No skills
Writing and being understood
0 - No skills
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
Behaviour 1
The selection process and stages are:
Communicating and Influencing
Use plain and simple language, being careful to check written work for errors.
Behaviour 2
Leadership
Act in a fair, inclusive and respectful way when dealing with others.
Behaviour 3
Delivering at Pace
Follow the relevant policies, procedures and rules that apply to the job.
Evidence to provide
Experience questions
Experience 1
Being confident to switch tasks at short notice when your manager requires.
Experience 2
Ability to use Microsoft applications, including Word and Outlook, and to undertake research tasks using internet searches.
Strength 1
Organiser
You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules
If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
Nationality Requirements
This job is broadly open to the following groups:
We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.
If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales . Please ensure that you refer to the vacancy reference number.
If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.
How To Apply
All applications for this vacancy must be made using our online application system.
Unless stated otherwise in the 'Other vacancy-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.
Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.
If you have an impairment which prevents you from applying online, please email our recruitment team. You can:
You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.
Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.
If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.
Please see the candidate guidance for more information on the recruitment process.
For information on Civil Service Success Profiles please click here .
For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.
Support Administrator – Team Support
Closing date
09/06/2026, 16:00
Advertising basis
Permanent
Actual starting salary
£27,302
Salary range or pay band
Team Support £27,302 to £29,291
Allowances
No
Work pattern
Full time (not suitable for candidates who wish to work on a part time or job share basis)
Group
Education, Culture and Welsh Language
Directorate
Education Directorate
Branch
Education Research Policy
Location (s)
Cardiff
Main office base
Cathays, Cardiff
Purpose of post
The principal purpose of the post is to provide vital administrative support to the Head of Education Research Policy, who is blind, enabling her to carry out her role effectively. You will work closely with her to support her day-to-day responsibilities across a range of important Welsh Government issues.
This post is unique within the Welsh Government, offering the opportunity to work on a one‑to‑one basis while also being part of a wider team. As the post is linked to a specific individual, you will continue to work with her should she change roles within the Welsh Government.
Key tasks
- Proof reading, advising on layout and formatting of documents typed by the manager.
- Putting documents into the appropriate format for government use e.g. briefings, diary cases, MAs and other relevant documents, ensuring content is in the correct format, within tight time pressures.
- Formatting documents for Braille (no previous knowledge of Braille required). You will need to interpret and describe information set out in diagrams/pictures that are not easily replicated in Braille.
- Liaising with the print unit about printing documents in Braille and other divisions such as the Comms Team to advise on design and the formatting of documents into Braille.
- Liaise with meeting organisers in advance of meetings/events to ensure documents and presentations are accessible.
- Undertaking Internet/Intranet searches as required.
- Secretariat Duties – Organisation of meetings /seminars (in person and via Microsoft Teams), taking minutes at meetings and follow actions on behalf of manager.
- Maintaining manager’s Outlook Calendar and diary and advising her on appointments.
- Accompanying the manager to internal and external meetings.
- Completing forms on the manager’s behalf, e.g., flexi sheets, travel and subsistence claim forms etc.
- Maintaining both a filing key of Braille documents and files of printed material and saving files electronically on iShare (training will be provided where necessary).
- Reading aloud material which is sometimes lengthy and complex.
- Performing general administrative duties, filing, photocopying, and reading mail etc.
- Any other duties as directed by the manager.
This posting provides excellent opportunities to gain an understanding of a broad range of Welsh Government issues and to assist in producing a range of documents, including papers, briefings, etc., to support Ministers. It will also provide opportunities to show initiative and develop organisational skills, working both on a one-to-one basis and developing links with colleagues across the Welsh Government.
Other vacancy related information
Location
Cardiff, Cathays Park.
Office Requirement and Travel
As the primary purpose of the role is to provide direct support to the manager, the postholder will be expected to attend the Cardiff office when the manager is in the office. The role will be predominantly office‑based, with occasional home working. There could be occasional travel to meetings in the Cardiff area.
Other Information
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Communicating and influencing. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
Vetting level
Basic
Number of posts
1
Contact point for further information regarding the post
SchoolPractitionerDivision@gov.wales
Welsh language requirements
3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
Understanding by reading
0 - No skills
Speaking and being understood
0 - No skills
Understanding by listening
0 - No skills
Writing and being understood
0 - No skills
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
Behaviour 1
The selection process and stages are:
Communicating and Influencing
Use plain and simple language, being careful to check written work for errors.
Behaviour 2
Leadership
Act in a fair, inclusive and respectful way when dealing with others.
Behaviour 3
Delivering at Pace
Follow the relevant policies, procedures and rules that apply to the job.
Evidence to provide
Experience questions
Experience 1
Being confident to switch tasks at short notice when your manager requires.
Experience 2
Ability to use Microsoft applications, including Word and Outlook, and to undertake research tasks using internet searches.
Strength 1
Organiser
You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules
If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
Nationality Requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
- Civil Service Pension Scheme
- 31 days annual leave (pro-rated for part time)
- training and development opportunities
- Cycle2Work Scheme
- Smart Working flexible working arrangement
- Green Car Scheme (subject to availability)
We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.
If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales . Please ensure that you refer to the vacancy reference number.
If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.
How To Apply
All applications for this vacancy must be made using our online application system.
Unless stated otherwise in the 'Other vacancy-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.
Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.
If you have an impairment which prevents you from applying online, please email our recruitment team. You can:
- request an application pack in an alternative format
- request a recruitment adjustment to help you submit your application
You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.
Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.
If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.
Please see the candidate guidance for more information on the recruitment process.
For information on Civil Service Success Profiles please click here .
For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.
