Switchboard Operator

15 hours per week - Shift patterns below

Permanent

Salary: £25,760 - £27,476 per annum pro rata

Closing Date: Monday 29th June 2026

Interview Date: Monday 13th July 2026 (TBC)

• This post may close early due to high numbers of applications, so you are advised to apply promptly. **
  
  

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

• PLEASE NOTE: This role is not eligible for sponsorship**
  
  

Shift Pattern

• Week 1: Saturday & Sunday - 14:30 - 22:30
• Week 2: Wednesday & Thursday - 14:30 - 22:30
• Week 3: Monday & Wednesday - 08:00 - 16:00
  
  

To provide a comprehensive, high-quality service to patients, staff, and members of the public on behalf of the George Eliot Hospital NHS Trust. To operate a telephone switchboard and associated communication systems as necessary. To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent procedures in the event of an emergency and to provide a courteous and professional reception service.

• To maintain a helpful and confident manner when dealing with patients, visitors, and staff at the main hospital reception desk or via the Switchboard, to assist the public with directions and enquiries and to promote the caring and professional image of the trust.
• To support patients and relatives who may be experiencing distress, feeling unwell, worried, emotional, or upset. To ensure that all patients, visitors, and relatives receive assistance with general advice in response to queries, information, and taxis.
• Liaising with porters and security.
• To deal with Parking queries at the main reception desk and help visitors, patients, and staff. To issue Blue Badge Disabled forms and frequent outpatient appointment forms and pass on to the team leader, dealing with cash and issuing refunds when needed, also taking card payments when needed.
• To deal with ad hoc incidents and report jobs via the Estates team.
• To provide excellent customer service to visitors, patient and staff and act as the first point of contact when visiting the Hospital.
• To maintain a helpful and confident manner when dealing with patients, visitors and staff in order to promote the caring and professional image of the Trust.
• To assist the general public with directions and enquiries at the reception window, which may include but not exclusive to PPE, patient transfers via porters, etc.
  
  

Here At George Eliot Our Vision To ‘excel At Patient Care’ Takes Centre Stage. An Ever Evolving Clinically-led Acute Service Provider We Are On a Journey To Continually Provide High Quality, Safe And Responsive Services Delivered By Inspiring, Friendly And Compassionate Staff Who Share Our Corporate Values Which Underpin Everything We Do. Our Values Are Not Just Words On a Piece Of Paper, They Bond Us Together, Reflect Our Ambition And Shape Who We Are

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

For further details / informal visits contact: Name: Simone King Job title: Switchboard Team Leader Email address: simone.king@geh.nhs.uk Telephone number: 02476 351351

Work days Mon - Fri 0800 - 1600