Team Manager for the SPA - CYP ND
London, England, United Kingdom Full-time Posted 3 weeks ago
Job Overview
The SPA (ND) Team Manager will lead and contribute to the delivery of high-quality care through receiving, responding to, and overseeing referrals for ADHD/autism from the boroughs covered by CNWL NHS Trust .
They will assess whether there are clinical needs and ensure referral to the appropriate provider in accordance with need and signpost to social and voluntary sector where appropriate.
They will provide strong and effective leadership to the team who deliver triage and will liaise with the wider CAMHS SPA as appropriate and the borough teams/hubs . They will provide day to day leadership, management and co-ordination focusing on delivering high quality mental health support services. To actively work as part of the team as required answering referrals. Participate in setting standards of care in the team and ensure that young people across the
boroughs are given fair access to treatment and services. Work in conjunction with the Clinical Lead to ensure that all aims, goals and targets are completed successfully. Support the Clinical Lead and Service Manager in regular reviews of the team and performance, and adapting practice or the service in collaboration with other key professionals. Participate in multi-agency meetings internal and externally.
Main duties of the job
This is is a new service offering plenty of opportunity to make your mark. We welcome applications from established team managers as well as those seeking their next career move and/or opportunity for promotion.
The role requires a high degree of onsite presence and is a Monday - Friday role. You must be resilient and comfortable with ambiguity and change as this role will develop as the service embeds; you will be expected to play a key role in shaping what is needed.
We want to hear from those who have either already worked in neuro diversity , with children and/or shown an interest in this area: do contact us if you are unsure of your eligibility for the role. Most important is an enthusiasm and drive to make changes that will benefit children and their families/carers.
We expect the person successful in this role to deliver on a daily basis the Trust values of: compassion, respect, empowerment and partnership working. Equally you can be expect to receive the training and support to do your role and progress further if that is your ambition.
Detailed Job Description And Main Responsibilities
Please see Job description that is included - this sets out the full person specification required as well as details of the role
Person specification
Qualification
Essential criteria
Essential criteria
Essential criteria
Essential criteria
The SPA (ND) Team Manager will lead and contribute to the delivery of high-quality care through receiving, responding to, and overseeing referrals for ADHD/autism from the boroughs covered by CNWL NHS Trust .
They will assess whether there are clinical needs and ensure referral to the appropriate provider in accordance with need and signpost to social and voluntary sector where appropriate.
They will provide strong and effective leadership to the team who deliver triage and will liaise with the wider CAMHS SPA as appropriate and the borough teams/hubs . They will provide day to day leadership, management and co-ordination focusing on delivering high quality mental health support services. To actively work as part of the team as required answering referrals. Participate in setting standards of care in the team and ensure that young people across the
boroughs are given fair access to treatment and services. Work in conjunction with the Clinical Lead to ensure that all aims, goals and targets are completed successfully. Support the Clinical Lead and Service Manager in regular reviews of the team and performance, and adapting practice or the service in collaboration with other key professionals. Participate in multi-agency meetings internal and externally.
Main duties of the job
- Provide supervision, coaching, mentoring of existing staff and new staff taking up post. To motivate and support individuals to achieve their objectives.
- Refer callers onto CAMHS local teams where appropriate and liaising with teams.
- Signpost callers on as necessary
- Respond to referrals within time limits set out in ND SPA Operational Protocol
- Be fully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster and Milton Keynes and the provision of CNWL services in each borough.
- Ensure safe and effective delivery of care / advice to young people and their carers
- Build and maintain excellent working relationships with key stakeholders, such as GPs, taking and triaging referrals as appropriate.
- Maintain a good public image of the SPA
- Be aware of appropriate escalation procedures in relation to complex cases.
- Participate in the ongoing monitoring and evaluation of the SPA Service, ensuring that all required data is collected.
- Ensure that all professional and Trust-wide clinical policies are adhered to.
- Be responsible for the maintenance of accurate patient records on relevant patient information system (ie. System One).
- Support the administrators and clinicians in the screening management of emails in the SPA (ND) inbox.
- Support in the longer term strategic development of the SPA service.
This is is a new service offering plenty of opportunity to make your mark. We welcome applications from established team managers as well as those seeking their next career move and/or opportunity for promotion.
The role requires a high degree of onsite presence and is a Monday - Friday role. You must be resilient and comfortable with ambiguity and change as this role will develop as the service embeds; you will be expected to play a key role in shaping what is needed.
We want to hear from those who have either already worked in neuro diversity , with children and/or shown an interest in this area: do contact us if you are unsure of your eligibility for the role. Most important is an enthusiasm and drive to make changes that will benefit children and their families/carers.
We expect the person successful in this role to deliver on a daily basis the Trust values of: compassion, respect, empowerment and partnership working. Equally you can be expect to receive the training and support to do your role and progress further if that is your ambition.
Detailed Job Description And Main Responsibilities
Please see Job description that is included - this sets out the full person specification required as well as details of the role
Person specification
Qualification
Essential criteria
- Degree level of education or equivalent experience
- Have or be working towards a masters, degree or post graduate diploma in a subject relevant to this post operational scope
- Evidence of continued learning (CPD)
Essential criteria
- Ability to provide clear information to clients and staff
- Evidence of ability to set up and maintain protocols and procedures
- Some experience of addressing queries and dealing with a wide variety of people
Essential criteria
- Awareness of Safeguarding, CAMHS and ND
- Able to analyse and interpret complex data with a problem-solving attitude
- Strong focus of delivery with a proven track record of delivery in a business focused environment
- NHS Experience
- System One Experience
Essential criteria
- Evidence of office management and organisational skills
- Ability to manage time and priorities to enable the post holder and others to achieve plans in a timely and organised manner
- Ability to work autonomously and within a team environment
- Flexible and able to manage a range of tasks competing for attention
- Planning management of service changes/redesign
