Technical Change Enablement Manager

Apply before 11:55 pm on Sunday 14th June 2026

Job description

IBCA’s Technical Change Enablement Manager is responsible for maximising the number of successful technical changes by ensuring that risks are properly assessed, authorising changes to proceed, and managing the change and release schedules.

Unlike traditional "Change Management," this ITIL 4 aligned role focuses on working within a fast paced, agile delivery organisation. Whilst agility is key, this role ensures responsiveness and agility does not come at the cost of effectively managed changes, protecting the live service and driving engagement and adherence to Change related policies and processes across the organisation.

Governance & Process Orchestration:

• Own and evolve the Change Enablement function, ensuring it integrates seamlessly with Incident, Problem, and Configuration Management (CMDB).
• Categorise changes into ITIL aligned categories and build the associated workflows ensuring the effective management of all change types.
• Lead the Change Advisory Board (CAB) for all non standard technical changes, focusing on collaboration and enablement, whilst ensuring the protection of live service at all times.
• Work closely and collaboratively with the operationally focussed Change and Implementation Team and ensure the alignment of the activities around operational change readiness with the technical change scheduling and delivery.
• Represent the Technical Change processes and function in the various governance teams and delivery squads, ensuring early sight of the change pipeline and organisational planning cycles.

Risk Assessment & Quality Assurance:

• Evaluate the impact and risk of proposed changes to ensure service continuity.
• Ensure all changes have robust technical peer to peer reviews and sign offs, UAT and regression testing plans, technical release and execution plans, back out plans and communication and stakeholder engagement
• Ensure that all risks relating to the Technical Change Enablement policy and processes are recorded, managed and mitigated where possible.

Change Scheduling & Coordination:

• Maintain the Change Schedule/Pipeline to avoid resource conflicts, technical planning clashes and ensure that change freezes are employed as and when required by the business during business critical periods.
• Act as the point of escalation for conflicting technical change requests and apply authority to the submission and approvals of change related activity.
• Produce a suite of MI to support the Change Enablement process including Monthly Reporting, FSOC, Post Implementation Review action status.

Continuous Improvement & Automation:

• Identify opportunities to automate the change pipeline (DevOps integration).
• Analyse Change Success Rates and Post-Implementation Reviews (PIRs) to identify trends and prevent recurring failures.
• Shift-left the authorisation process by empowering teams to manage low-risk changes autonomously and build a range of standard changes to assist in the smooth running of low level change activities.

Communication and Collaboration:

• Ensure a visibility and understanding of the Technical Change Enablement role across the organisation, working closely alongside the Operational Change and Integration team, and in support of the technical and delivery teams who will be the regular change raisers and implementers.
• Establish strong working relationships and build trust with the Technical Change approver community to ensure confidence in the processes and the performance of the role.

Person specification

Essential Criteria

• Extensive experience in a technical Change role, with demonstrable technical expertise across a broad range of technologies and methodologies.
• ITIL qualification covering Foundation level, with strong working knowledge of practical Change Enablement policies, processes and specialisms.
• Exceptional negotiation, conflict resolution, and the ability to say "no" constructively.
• Ability to confidently converse with technical experts in order to assess and manage technical change requests effectively.
• Ability to explain complex or technical information in a simple, clear, and professional manner to non-technical stakeholders.
• Ability to interpret complex data to identify risk patterns..
• Accuracy in logging information, tracking requests, and ensuring that no steps in a process are missed.
• Familiarity with ITSM tools (eg FreshService) and managing toolset workflows and change pipelines.
• Ability to manage multiple tasks simultaneously and understand which tasks should take priority based on urgency or impact.
• A proven track record of meeting deadlines and following through on commitments.

Desirable Criteria

• Experience in building key metric reporting suites and use of engaging delivering across a range of stakeholders.
• Experience of Agile methodologies, working with Product and Delivery Managers, delivering under tight and challenging deadlines and planning cycles.
• Experience of team leadership.
• Demonstration of building through service maturity levels and tracking continuous service improvement activities and successes.
• An interest in "working smarter," with the ability to suggest simple ways to improve a task or workflow.
• A proactive attitude toward acquiring new skills, particularly regarding technical systems and service frameworks.
• Ability to adapt to changing priorities or processes within a fast-paced environment.