Technical Program Manager

Role: Technical Program Manager

Location: London

Employment Type : Open for Contract (6 months)/FTC (6 months)/Perm

Work Mode : 4 days per week from office

Job Description: Technical Program Manager – Banking & Payments Platforms

Role Summary

The Technical Program Manager will spearhead the development of Payments, Forex, and Core Banking platforms from the ground up, acting as the SPOC for the customer and driving delivery excellence. The role requires orchestrating multiple engineering streams, managing risks, defining roadmaps, leading SteerCo meetings, ensuring high quality deliverables, and strengthening customer engagement through transparency and value-driven outcomes.

Role Overview

Experienced Technical Program Manager to lead a multi-year strategic program to build next generation platforms for Payments, Forex, and Core Banking from scratch. This role requires a seasoned leader who can drive end to end program execution, serve as the primary customer interface, and ensure successful delivery of a highly complex, business critical transformation initiative.

The TPM will work closely with cross functional engineering, architecture, product, and customer leadership teams to define the roadmap, manage risks, align stakeholders, and deliver customer centric outcomes.

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Key Responsibilities

Program Leadership & Delivery

• Lead the end to end delivery of greenfield platforms across Payments, Forex, and Core Banking ecosystems.
• Provide Technical leadership for product and across all engineering requirements.
• Define and manage program scope, milestones, timelines, deliverables, and dependencies.
• Drive engineering execution by coordinating product, architecture, development, QA, DevOps, and security teams.
• Establish and enforce strong program governance, tracking progress through KPIs, burn down charts, and delivery metrics.
• Responsible for the product engineering, quality assurance
• Responsible for delivering high-quality software products meeting SLAs, on-time, and within budget.
• Drive end-to-end development of cloud-native products-defining roadmaps, MVPs, and modernizing legacy platforms.
• Adopt innovative service offerings that elevate productivity and operational impact.
• Manage product milestones, deployment cycles & overall product roadmap.

Customer & Stakeholder Management

• Act as the single point of contact (SPOC) and trusted partner for the customer.
• Lead Steering Committee (SteerCo) reviews, CXO level presentations, and executive communication.
• Maintain strong customer relationships through proactive status updates, risk alerts, and solution proposals.
• Gather customer expectations and convert them into actionable program requirements.
• Should be good at Client Advisory & Strategic Growth
• Act as a trusted advisor to clients, CxOs, and partners-contributing solution architecture and guiding engagements for Banking domain.

Roadmap Definition & Value Realization

• Define and maintain the product/program roadmap in alignment with customer’s business goals.
• Identify opportunities for value adds, process optimization, automation, and platform innovation.
• Ensure the platform design supports scalability, performance, regulatory compliance, and operational resilience.
• Have good expertise in AI-Enabled Engineering Practices
• Embed GenAI/AI and DevOps methodologies to drive automation in development, testing, summarization, and analytics workflows
• Ensure effective Strategic, Operational & Quality Governance in place .
• Advocate a culture of customer centricity, operational excellence, innovation, and continuous improvement.
• Responsible for implementing tools and processes to optimize product engineering throughput and quality.
• Bring tested methodologies and tools of iterative, asynchronous development into the overall Program.
• Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.

Risk, Compliance & Issue Management

• Identify program risks, dependencies, and blockers early.
• Develop effective risk mitigation and contingency plans.
• Ensure adherence to regulatory, security, and compliance standards relevant to banking platforms.
• Maintain issue logs, decision logs, and escalation paths.

Communication & Reporting

• Provide weekly and monthly program dashboards, highlighting progress, KPIs, risks, and achievements.
• Communicate across senior management, engineering teams, and customer stakeholders with clarity and precision.
• Facilitate collaboration across multi location teams and vendor partners.

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Qualifications & Experience

Must Have

• 10–18 years of experience in technology with at least 10+ years in Program/Project Management.
• Proven expertise delivering complex banking or financial services platforms (Payments, CBS, Treasury/Forex, etc.).
• Strong understanding of banking domain, APIs, microservices, cloud architecture, security, and integrations.
• Experience running large multi-stream transformation programs.
• Exceptional stakeholder management and communication skills.

Nice-to-Have

• PMP, PgMP, SAFe, or Agile certifications.
• Hands-on technical background in Java, .NET, cloud, or enterprise architecture.
• Experience working with global banks or fintechs.
• Exposure to regulatory frameworks (RBI, PCI-DSS, ISO 27001, etc.).

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Key Competencies

• Program Leadership & Strategy
• Customer Engagement & Executive Communication
• Cross-Functional Team Management
• Problem Solving & Decision Making
• Banking Domain Knowledge
• Delivery Excellence
• Risk & Compliance Management
• Value Engineering & Innovation