Technical Support Engineer

Join Joskos Solutions

Joskos Solutions is the ICT partner schools can trust. We deliver practical, dependable support while keeping education at the heart of what we do. We are recruiting Technical Support Engineers for a range of school-based roles across London and the Reading area.

Our engineers often spot needs and opportunities that would otherwise be missed. Through Joskos FUSE, our engineer bonus scheme, you can introduce genuine opportunities that may help a school improve its technology, security or support. Where an introduction qualifies under the scheme, you can earn up to an additional £4,000 a year alongside your salary.

Our aim is to be the UK’s most trusted provider of ICT support and infrastructure services to schools and other education organisations, delivering a consistently high standard of service at every level.

The role

You will provide frontline technical support within a school environment, building strong relationships with staff and helping technology work reliably for teaching and learning. You will manage day-to-day issues, carry out routine maintenance and escalate more complex problems to the right teams.

Key responsibilities

• Deliver friendly, effective frontline support to customers on site.
• Respond to support requests, investigate faults and implement appropriate solutions.
• Manage alerts and actions raised by our IT monitoring systems.
• Keep customers updated and confirm that issues have been resolved to their satisfaction.
• Build strong relationships with school contacts, colleagues and third-party suppliers.
• Escalate Active Directory, hardware, backup, networking and Windows Server issues when required.
• Support classroom technology, including computers, interactive displays, printers and associated hardware.
• Prepare and configure devices, software and peripherals.
• Complete reports, timesheets and other administration accurately and on time.
• Prioritise your workload and manage competing requests calmly.
• Follow company policies covering quality, environmental practice and information security.
• Take responsibility for your professional development and relevant qualifications.

What we are looking for

• Good customer service experience and a professional, approachable manner.
• Working knowledge of Active Directory and Microsoft 365.
• A sound understanding of networking, including TCP/IP, DNS and DHCP.
• Experience supporting Windows devices and a working knowledge of Windows Server.
• Basic hardware troubleshooting skills.
• Clear written and verbal communication, including the confidence to work with people at every level.
• A practical, solutions-focused approach with strong attention to detail.
• Good organisation, time management and the ability to work both independently and as part of a wider team.

Useful but not essential

• Previous experience supporting technology in a school or education setting.
• Knowledge of VMware or other virtualisation platforms.
• ITIL awareness or a relevant technical qualification.
• Google Workspace administration

Salary and additional earnings

The salary for these roles is £29,000 to £32,000 per annum, depending on experience and capability. Joskos FUSE also provides the opportunity to earn an additional £1,000 to £4,000 a year for qualifying introductions, subject to the scheme rules.

Location

These are on-site roles supporting schools in and around London and Reading. Exact locations and travel expectations will be discussed during the recruitment process.

Who this role suits

This is a junior to mid-level position for someone who enjoys solving problems, working directly with customers and making a visible difference in a school.