Technician

Role Title

Retail-Commercial Refrigeration Service Engineer

Role Level

Professional

Relationships

Region Service Manager

Position Summary

We are seeking a skilled Retail- Commercial Refrigeration Engineer to join our team, responsible for the installation, maintenance, and repair of commercial refrigeration systems across retail locations throughout the UK.

Main Duties And Responsibilities

• Carry out planned preventative maintenance (PPM), reactive callouts, and emergency breakdown repairs on commercial refrigeration equipment, including:
• Remote packs and condensing units
• Cold rooms, chillers, and freezers
• Integral display cabinets
• HVAC/refrigeration hybrid systems (where applicable)
• Diagnose and repair mechanical and electrical faults in refrigeration systems.
• Perform installation and commissioning of new refrigeration equipment and systems.
• Ensure compliance with F-Gas regulations, health & safety standards, and company procedures.
• Maintain accurate service records, reports, and documentation via digital job management systems.
• Provide excellent customer service on-site, liaising with clients, store managers, and head office contacts to ensure clear communication and timely updates.
• Participate in an on-call rota to support emergency breakdowns outside of standard working hours.
• Maintain company vehicle, tools, and equipment in good working condition.
  
  

Experience And Qualifications

Qualifications

• F-Gas certification (Category 1) – essential.
• NVQ Level 2 or 3 (or equivalent) in Refrigeration & Air Conditioning.
• Knowledge of CO₂ refrigeration systems (transcritical/subcritical) is highly desirable.
• Full UK driving licence.
  
  

Experience

• Minimum 3 years' experience in commercial refrigeration
• Experience within retail or Commercial refrigeration systems preferred
• Familiarity with major refrigeration brands (Carrier, Hussmann, AHT, etc.)