Visitor Services Assistant
Dereham, England, United Kingdom Full-time Posted 1 week ago
Visitor Services Assistant | 10695 | Permanent Contract | Seasonal – 37 hours per week (April to October) Occasional casual hours out of season | £13.26 per hour (Scale C) | Gressenhall Farm and Workhouse, Dereham, Norfolk
Do you have an interest in culture, heritage and history? Would you like to be part of the visitor services team at one of Norfolk's best loved museums and visitor attractions?
We are looking to recruit an outgoing and confident individual to join our friendly visitor services team at Gressenhall Farm and Workhouse, 37 hours per week in a shift pattern during the open season. Working in a customer focused environment, you will welcome the public to the museum, woodland play area and farm, ensuring that visitors get the most enjoyment and site engagement from their visit.
Regular duties are varied but will include selling admission tickets, memberships and retail items, responsibility for cash handling and reconciliation, adhering to health & safety and security policy, keeping the museum clean and working on our period farm. You will be expected to deliver strong customer service, to promote and help deliver the museum’s events and activity programmes and to interact with groups and schools visiting, on occasion leading activities.
This is a varied and rewarding position. As part of a passionate and dedicated team, you will have experience of working in a customer-facing environment to offer a high level of customer care, teamworking, flexibility, efficiency and enthusiasm.
The rota worked covers a 7day week in a shift pattern, including regular weekend and bank holiday working for which an enhancement is payable. Occasional evening work may also be required.
For an informal discussion please contact Gina Ludkin, Duty Manager on 01362 869388.
These are some benefits you can enjoy by working for Norfolk County Council:
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 17 June 2026 23:59
All other applicants closing date: 24 June 2026 23:59
Do you have an interest in culture, heritage and history? Would you like to be part of the visitor services team at one of Norfolk's best loved museums and visitor attractions?
We are looking to recruit an outgoing and confident individual to join our friendly visitor services team at Gressenhall Farm and Workhouse, 37 hours per week in a shift pattern during the open season. Working in a customer focused environment, you will welcome the public to the museum, woodland play area and farm, ensuring that visitors get the most enjoyment and site engagement from their visit.
Regular duties are varied but will include selling admission tickets, memberships and retail items, responsibility for cash handling and reconciliation, adhering to health & safety and security policy, keeping the museum clean and working on our period farm. You will be expected to deliver strong customer service, to promote and help deliver the museum’s events and activity programmes and to interact with groups and schools visiting, on occasion leading activities.
This is a varied and rewarding position. As part of a passionate and dedicated team, you will have experience of working in a customer-facing environment to offer a high level of customer care, teamworking, flexibility, efficiency and enthusiasm.
The rota worked covers a 7day week in a shift pattern, including regular weekend and bank holiday working for which an enhancement is payable. Occasional evening work may also be required.
For an informal discussion please contact Gina Ludkin, Duty Manager on 01362 869388.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 17 June 2026 23:59
All other applicants closing date: 24 June 2026 23:59
