Account Manager
Account Manager
Ready to level up your career? The Client Success team at Airtime is looking for its next great addition.
Airtime isn't just another rewards platform, we’re a data-driven powerhouse reshaping how millions of people save money and how the world’s biggest brands connect with their customers through seamless everyday shopping.
We turn transactional data into actionable insights using industry leading technology. By blending analytics with pure creativity, we help retail giants truly understand their customers, boosting loyalty and driving revenue along the way.
Why Airtime?
- We’re growing fast: We constantly launch slick new features to keep our massive member base and brand partners smiling.
- We’re obsessed with innovation: It’s what keeps us ahead of the pack.
- We crush goals together: We hold ourselves to high standards, but we win as a team.
If you’re ambitious, collaborative, and ready to make a real impact, you’ll fit right in.
The Opportunity
We are looking for an Account Manager to join our team. Reporting directly to our Head of Client Success and working closely with Marketing and Sales, you will play a pivotal role in nurturing our key retail partnerships, maximising media revenue, and helping shape our future product offerings.
What You Will Own
- Account Portfolio Management: Manage your own portfolio of retail accounts (varying in scale and complexity) while providing cross-account support across the wider team.
- Client Relationships & Communication: Serve as the primary point of contact for retailers, agencies, and affiliate networks, addressing queries, managing requests, and maintaining strong external stakeholder relationships.
- QBRs & Performance Reviews: Partner with our Data & Analytics team to create and deliver high-impact Quarterly Business Reviews (QBRs) for key retailers and agencies.
- Onboarding & Campaign Execution: Operationally manage the launch of new merchants, offers, and tactical campaigns, using transactional data to continually optimise performance.
- Operational Oversight & Finance: Provide timely project status updates to internal and external stakeholders, and collaborate with Finance to manage outstanding balances and resolve payment queries proactively.
What You Will Drive
- Revenue & Commercial Growth: Execute data-led annual growth strategies for top-tier retailers, driving revenue expansion across your portfolio and helping the business hit monthly/quarterly Media Sales targets.
- Strategic Cross-Functional Alignment: Work closely with Marketing to align campaigns with retailer goals, improve Paid Media communications, and ensure assets and approvals run smoothly.
- Product Innovation & Roadmap Impact: Collaborate with Product teams to identify, develop, and monetise innovative features that enhance our core service for retail partners.
- Sales & Industry Support: Present tactical, cohort-aligned growth opportunities to retail partners, while representing and supporting the Sales team at industry events and conferences.
About You
Experience & Core Competencies
- 3+ years of Account Management experience in the performance marketing landscape (publisher, advertiser, agency, or platform).
- Experience developing and selling media/tenancy opportunities within a digital marketplace or ecosystem.
- Data-driven mindset: Proven ability to leverage transactional data and insights to optimise campaigns and build retailer growth plans ("think like a retailer").
- Strong tech literacy: Proficiency in Excel and the Google Suite.
Mindset & Soft Skills
- A positive 'can-do' attitude with a passion for generating revenue for retail partners.
- Outstanding communication & presentation skills with keen attention to detail.
- Highly organised and process-focused, with the ability to work independently across your accounts while collaborating seamlessly across teams.
- Adaptable and proactive, with an innovative approach to problem-solving in a fast-paced environment.
Bonus Points (We’d love it if you also have)
- Experience within a retail technology business.
- Direct experience in affiliate marketing, card-linked offers (CLO), rewards, or performance marketing platforms.
What You Will Get
We believe great work happens when people feel supported, trusted, and genuinely valued. So, we’ve built a benefits package that’s designed to give you flexibility, support your wellbeing, and help you grow both inside and outside of work.
Reward & Security
- Share options: Be a true part of our success
- Competitive salary
- Life assurance at 5x your salary
Time Off That Matters
- 23 days holiday, plus more with every year you’re here (up to 28!)
- Your birthday off: Go ahead, have a ‘you day’
- Buy extra holiday when you need it (up to 5 extra days)
- A dedicated charity day to give back to causes you love
Flexibility & Balance
- Flexible start times: Anytime between 6:30–10:30am
- Hybrid working to perfectly balance home and office life
Health & Wellbeing
- Private medical insurance under a salary sacrifice scheme
- Health cash plan for everyday healthcare
- Virtual GP access for you and your family
- 24/7 support for mental health, counselling, and wellbeing
Growth & Development
- Learning & development budget + dedicated time to actually use it
- Professional accreditation funding
- Real opportunities to learn from experienced colleagues and level up your career
Support Through Life
- Enhanced maternity, paternity & adoption leave
- A culture that understands life happens outside of work
Community & Culture
- Company charity contributions
- Regular team moments that actually feel meaningful (no "forced fun" here)
- A team that values collaboration, curiosity, and just getting things done
The Bottom Line
We’re building a place where you can do your best work without burning out, standing still, or feeling like just another cog in the machine.
Because when you’re supported, everything else follows.
