Accounts Receivable Team Leader
Norfolk, England, United Kingdom Full-time Posted 15 hours ago
Job Description
Accounts Receivable Team Leader
Accounts Receivable Team Leader
- Liaise with all departments to ensure KPI’s are achieved and aim to exceed expectations.
- Have regular meetings with surveyors and clients providing comments on arrears and cash KPIs.
- Prepare reports to clients in the agreed formats to the agreed timelines.
- Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner.
- Monitor collection rates and historic arrears to ensure that all management agreement targets are met.
- Ensure CRAR process is followed and liaise with solicitors as appropriate.
- Recommend write-offs/provisions where appropriate.
- Work with Compliance to ensure procedure guides are up to date.
- Ensure all occupier and client queries are resolved and responded to promptly.
- Attend internal and external meetings as required.
- Ensure strong communication links are established and maintained with the property accounts team.
- Identify and suggest improvements to standardise, streamline and simplify working procedures.
- Effectively manage risk by complying with Company and legislative procedures and controls, including ISAE. Identify problem areas and escalate issues promptly.
- Collaborate with JBS AR team and work as one team.
- Manage team to deliver all aspects of the collections and cashiering roles.
- Actively manage team member’s day to day workloads and liaise with the AR Lead on a regular basis.
- Lead on team recruitment, training, retention and motivation of the team in order to develop commitment and high performance.
- Responsibility for the six monthly performance appraisals of the team.
- Management of development plans, poor performance and disciplinary issues.
