Admin Assistant / Receptionist

Job summary Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes Advise clinics of patients who are late arriving for their appointments Book follow-up appointments File documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces To cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD) Support the Managers and Supervisors in developing a patient focused service. Customer Care: Communicate with patients, visitors and staff in a professional and courteous manner Update patient demographics and assist with wayfinding Main duties of the job Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets o Ensure that all patients attending in person are checked in o Ensure patient information is complete and up to date on the Trust ERS o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff o Communicate effectively using all available forms of communication * For more information on the main duties of this vacancy please see the attached job description* About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. " We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)." Details Date posted 01 October 2026 Pay scheme Agenda for change Band Band 3 Salary £30,630 to £32,346 a year pa Inclusive of High Cost Area Supplement Contract Permanent Working pattern Full-time Reference number 337-NP-9947LC Job locations NWP Watford Road Harrow HA1 3UJ United Kingdom Job description Job responsibilities Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role. Job description Job responsibilities Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role. Person Specification Education and Qualifications Essential NVQ Level 3 or equivalent experience English at GCSE level Knowledge and Experience Essential Experience of delivering excellent customer service Experience of administrative work Experience of working in a constantly changing environment without direct supervision Desirable Cerner / NHS Experience Understanding of confidentiality, data protection and safeguarding Skills Abilities and Attributes Essential Confident use of Excel and Outlook and advanced keyboard skills with accuracy Take initiative and works as a team and also self motivated and and organised excellent time management and and ability to remain calm under pressure flexible and adaptable to meet priorities and changing work processes. Willing to work flexible hours as and when needed Friendly approach to patients, colleagues and staff. Empathises and seeks welfare of others Desirable Verbally fluent in 2nd language Experience in using Cerner and other hospital software Heart Values Essential Demonstrate commitment to Trust HEART values Person Specification Education and Qualifications Essential NVQ Level 3 or equivalent experience English at GCSE level Knowledge and Experience Essential Experience of delivering excellent customer service Experience of administrative work Experience of working in a constantly changing environment without direct supervision Desirable Cerner / NHS Experience Understanding of confidentiality, data protection and safeguarding Skills Abilities and Attributes Essential Confident use of Excel and Outlook and advanced keyboard skills with accuracy Take initiative and works as a team and also self motivated and and organised excellent time management and and ability to remain calm under pressure flexible and adaptable to meet priorities and changing work processes. Willing to work flexible hours as and when needed Friendly approach to patients, colleagues and staff. Empathises and seeks welfare of others Desirable Verbally fluent in 2nd language Experience in using Cerner and other hospital software Heart Values Essential Demonstrate commitment to Trust HEART values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .