Assistant Food and Beverage Manager (F/M/X)
Licensed sponsor Leeds Full-time Posted 5 days ago
Job Description
- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
- Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
- Manages and motivates the teams in order to improve sales and the quality of F&B services.
- Improves the department's results by increasing sales and the productivity of F&B points of sale.
- Leads and brings life to Soap factory projects and identity features in the department.
- Responsibilities
- Main Responsibilities
- Customer relations
- Enhances guest satisfaction,
- Handles guest comments and complaints, ensuring follow-up,
- Develops close relationships with guests to encourage loyalty,
- Ensures guests receive a warm and personalised welcome
Professional techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts,
- Ensures that reference standards are properly applied,
- Checks that sales materials are well presented,
- Plans changes in the menu, sets prices and organises the work for the day in coordination with the Food and Beverage Manager.
- Play an active role in all shifts, working alongside the team and leading by example.
Team Management/ Human Resources
- Manage online training,
- Manage and values the different food and beverage points of sale,
- Develops team spirit and motivation by creating a good working atmosphere,
- Takes part in or validates recruitments,
- Organises the welcome and integration of new employees,
- Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts,
- Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up,
Commercial / Sales
- Develops excellent relations with guests,
- Prepares the commercial action plan for the department and ensures implementation,
- Sets daily sales targets for the team,
- Analyses guests' comments and shares them with the team,
- Launches and deploys marketing initiatives in the local area in order to increase revenue
- Brunch administration and management, marketing and emailing the attendees
Management and administration
- Guarantees the respect of procedures governing operations, administration and audits, in line with the brand's internal audit guidelines,
- Draws up, implements and ensures that internal checks are properly carried out,
- Supervises purchasing for the restaurant and manages stocks
- Ensures that the equipment and cultural assets of the department remain in good condition and working order,
- Checks inventories that have been carried out,
- Marge Brut, Invoice control, payroll Management
Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition,
- Ensures machinery works reliably and follows up any technical work,
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected,
- Sets up an action plan based on the hygiene analysis results and tracks implementation,
- Applies and ensures application of the hotel's security regulations (in case of fire etc),
- Qualifications
Skills / Qualities
- Team spirit,
- Guest oriented, outgoing and service minded,
- Flexible,
- Responsive,
- Leadership,
- Well organised,
- Decisive - Autonomous – Entrepreneurial,
- Excellent presentation,
Additional Information
- During the course of duty you will have access to certain information which demands the utmost confidentiality, discretion must be exercised at all times.
- Due to the nature of the industry, flexibility in working hours is essential (general operational times range from 6:00am to 1:00am 7 days a week)
- Expectation to carry out daily activities similar to team members and team leaders.
- The above list is not exhaustive
