Assistant Merchandiser - Beauty

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

We are looking for a commercially minded Assistant Merchandiser to support the Gifting & Jewellery category. This role plays a key part in driving stock availability, supporting sales growth and ensuring smooth day-to-day trading through accurate forecasting, order management and strong cross-functional relationships.

You will work closely with a wide range of stakeholders across the business, including:

• Merchandising and Buying teams
• Commercial Finance, Marketing, Retail, Online and Hospitality teams
• Supply Chain & Distribution Centre
• External suppliers and logistics partners

Trading, Forecasting & Stock Management

• Support the development of sales forecasts using historical data, current trading performance and seasonal trends
• Monitor stock availability to ensure optimal balance between sales opportunity and stock risk
• Maintain a clear understanding of Grade A and B lines, including stock levels, orders, pricing, promotions and risks
• Track and report against key merchandising KPIs such as availability, stock holding and weeks’ cover

Order & Supplier Management

• Place and manage all purchase orders for the Gifting & Jewellery department
• Proactively chase and expedite orders to achieve On Time In Full (OTIF) delivery targets
• Ensure order data accurately reflects quantities, delivery dates and stock due
• Communicate delivery delays or failures clearly, highlighting impacts and proposed actions
• Raise Supplier Compliance Charges where appropriate and maintain supporting reporting
• Build strong working relationships with suppliers, warehouse, DC, retail and online teams

Line Card & System Administration

• Own the maintenance of departmental line cards, ensuring product, pricing, cost and supplier information is accurate and up to date
• Support new line set-up, range changes and product exits in line with the seasonal critical path
• Support with Admin maintenance of Relex, supporting system accuracy, data integrity and continuous improvement

Reporting & Communication

• Produce accurate, timely reporting to support trading and stock decisions
• Communicate effectively, flagging risks and opportunities early
• Support the wider merchandising team through strong organisation, prioritisation and attention to detail

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience:

• Previous experience in a merchandising, retail or supply chain role
• Strong Microsoft Excel skills and confidence working with data
• Excellent communication skills and the ability to work collaboratively across teams
• High levels of organisation, attention to detail and the ability to manage multiple priorities
• Resilience and a proactive approach in a fast-paced trading environment
• A digital mindset and enthusiasm for improving processes and systems
• Integrity, professionalism and the confidence to challenge constructively when required

At Fortnum & Mason, you will be part of a historic yet forward-thinking brand renowned for exceptional quality and innovation. This role offers the opportunity to shape and grow two dynamic categories within a unique luxury retail environment.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards