Assistant Patient Access & Booking Centre Manager
Job summary
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Patient Access and Booking Centre (PABC) as an Assistant Manager.
The post holder will support the PABC Manager in the operational management of a busy booking service, ensuring patients are booked in a timely, efficient and patient-focused manner in line with Welsh Government waiting time targets, Referral to Treatment (RTT) requirements and local policies.
The successful candidate will provide day-to-day leadership and supervision of booking teams, support performance management and service improvement initiatives, and work collaboratively with clinical and administrative colleagues to ensure effective use of capacity and delivery of high-quality patient care.
This role offers an excellent opportunity for an experienced administrator or team leader looking to develop their management skills within a dynamic and fast-paced healthcare environment.
Main duties of the job
The Assistant PABC Manager will: Support the management of the day-to-day operations of the Patient Access and Booking Centre. Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements. Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
Ensure accurate management of patient pathways and high standards of data quality and information governance. Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets. Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
Support staff performance, training, development, appraisal processes and workforce planning activities. Produce, analyse and present performance information and reports to support operational decision-making. Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented. Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh.
Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the
