Assistant Restaurant Manager

Company Description Hamlet Hotels is an emerging accommodation provider and operator focused on delivering excellent hospitality experiences for both business and leisure guests. The brand aims to build a loyal and trusted customer base while creating positive value for partners and stakeholders. With ambitions to become a leading hospitality brand across the UK, Europe, and India, Hamlet Hotels is in a growth phase that offers opportunities for career development. Team members are encouraged to contribute to a high-quality guest experience and help shape the future of the brand.

Role Description The Assistant Restaurant Manager is a full-time, on-site role based in Reading. This position supports the daily operation of the restaurant “Calico bar & eatery” ensuring consistent delivery of high-quality food, beverage, and guest service standards. Responsibilities include supervising front-of-house staff, assisting with scheduling, overseeing opening and closing procedures, and maintaining cleanliness and compliance with health and safety regulations. The role involves monitoring guest satisfaction, handling escalated customer concerns, and working with the Restaurant Manager to implement service improvements. The Assistant Restaurant Manager also helps with staff training, supports hiring activities, coordinates with kitchen teams, and contributes to revenue growth through effective service and upselling.

Qualifications

• Strong focus on Customer Service and Customer Satisfaction, with experience in a guest-facing hospitality or restaurant environment.
• Ability to manage and support Hiring activities, including interviewing, onboarding, and training restaurant team members.
• Excellent Communication skills for interacting with guests, team members, and cross-functional partners.
• Knowledge of Food & Beverage operations, including menu familiarity, service standards, and basic understanding of food safety.
• Proven experience in a supervisory or team lead role within hospitality or restaurants.
• Solid organizational and time-management skills, with the ability to prioritize in a fast-paced environment.
• Comfort with basic POS systems and restaurant management tools; numeracy skills for handling cash and simple reporting.
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• Relevant hospitality or restaurant management certification or diploma is beneficial.