Assistant Transformation Manager
Job summary
The post holder will be responsible for supporting the Trust's Strategy & Transformation directorate. The team provides transformation leadership and delivery support to the Trust, through close working with operational and clinical leaders to design, deliver and embed transformational changes that improve quality, safety, experience, outcomes and value. It supports delivery across all directorates and corporate functions, translating strategic priorities into practical, measurable improvements.
Main duties of the job
The Assistant Transformation Manager will play a key role in supporting the delivery and implementation of: Stategic and transformation workstreams Service redesign and pathways development internally and externally with partners Stakeholder engagement across neighbourhood Change management activities to embed new ways of working Benefits realisation, performance insight, KPI and quality assurance procedures This is a key supporting role for the effective running of the team, contributing to the coordination and facilitation of crucial programme meetings and management.
The post holder will ensure actions are delivered, projects are tracked, milestones are met, and escalations are in place when there is a variance to plan. The post holder will have current experience and working knowledge of project and programme management tools and techniques, a strong track record in stakeholder engagement, and the ability to work to tight deadlines.
The post holder will report to the Head of Change and Transformation while working closely with directorate leadership teams and corporate functions and with external partners and stakeholders on delivery of projects The post-holder will be expected to appropriately manage confidential information, exercise discretion, and uphold high professional and ethical standards at all times.
We are looking for someone who is proactive, capable and has potential for further development.
About us
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness.
Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training. SLaM employ around 7000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services.
Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark. By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care.
You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. S
Job responsibilities
Key Responsibilities: Transformation delivery: Support the Transformation team in the achievement of its objective to deliver the Community Care Development Programme, which aims to enhance the quality, safety and responsiveness of community mental health services. Coordination of Directorate steering groups, ensuring that highlight reports are completed and escalations brough to Trust wide governance groups.
Supporting the operationalisation of Community Mental Health Centres across allocated Directorates. This will involve supporting collation of data, proposed goals and trajectories, Executive negotiation and tracking of milestones and improvements as appropriate Work with the Head of Change and Transformation to manage processes from a milestone perspective and ensure that the relevant escalation process is followed if schemes are not on track.
Supporting project prioritisation process and monitoring resource matrix Coordination of Transformation Office to create a structured framework ensuring plans are clearly defined, measured, monitored, appropriately reported, and subsequently evaluated, and working with colleagues to translate lessons learnt into strategic plans as part of continuous quality improvement Assist with the preparation of presentations, reports and other documentations as required Liaise with stakeholders to obtain data/information in the required format and to ensure actions are completed in a timely manner, using influencing skills to ensure deadlines are met Project and Programme Management: Contribution to development of overall programme management plans to support the coordination of programme and project activity Provide support to Head of Change and Transformation to help to develop, implement and monitor projects and resolve issues and ensure all project documentation is organised and maintained to a good standard Maintain and continuously improve the standard project documentation templates, policies and procedures ensuring version control is applied and stakeholders are using the current version.
Carry out simple analyses of clinical/project data, including presenting data in a variety of formats Develop and maintain accurate and up-to-date reporting systems, including scorecards and checkpoint reports, updated regularly for performance reporting, and identify and escalate concerns about performance.
This should include recommendations for improvement to systems as appropriate Assist with qualitative and quantitative evidence collection, analytical input and collation of relevant information/data for papers and report Undertake such duties and responsibilities as may be assigned from time to time and may reasonably be associated with the normal level of duties of the post.
Management and Leadership: Demonstrate leadership with regards to influencing and decision making to ensure that projects take an appropriate path including setting timescales and managing milestones Work with multi-disciplinary teams across departments and external organisations to provide guidance with regards to the management, progression and sustainability of the Community Care Development Programme.
Work with Senior Managers across the Trust to support governance of the Programme. This will include supporting development of reporting plans, risks and issues logs and monthly dashboard reporting. Able to present (both formally and informally) to clinical teams/colleagues about the scope, content and timescales associated with the Strategy and the relevant Transformation projects.
Stakeholder Engagement & Relationship Management Proactively build relationships and work closely with a range of colleagues across the Trust to encourage collaborative working Communicate complex and sometimes conflicting or contentious information with a high level of sensitivity and diplomacy, including to audiences who may be challenging Develop robust relationships with key contacts and team members and proactively manage these relationships so contacts can count on reliable and knowledgeable support and information about the programme or other activities Provide a comprehensive level of knowledge about all aspects of the Community Care Development Programme and act as a helpful and approachable source of advice and guidance to all staff Facilitate and support meetings with a range of internal staff and external stakeholders Represent the Community Care Development Programme at meetings as and when required (both internal and external) Financial Responsibilities Support judicious management of project budgets and monitoring expenditure, escalating concerns where appropriate Processing invoices and raising purchase orders Other Duties Meet regularly with the Head of Change and Transformation with regards to programme activity Deputise as necessary for other members of the team Undertake ad-hoc projects and pieces of work as specified Assist the Head of Change and Transformation with events and event set up as appropriate Work flexibly to manage own workload in a busy environment, prioritising and competing deadlines across multiple workstreams Carry out other duties commensurate to the grade as and when necessary.
Person Specification
Qualifications · Essential
Educated to graduate level or equivalent experience and qualification Evidence of continued professional development
Desirable
Project management qualification
Experience · Essential
Good understanding of the health and care environment, and roles, organisations and responsibilities within it Practical experience and track record in project management work and in planning and performance reporting across a complex environment Experience of working in partnerships across multiple organisations Experience of working with a range of stakeholders, including healthcare staff, commissioners, service users and carers and the public
Desirable
Project management experience with evidence of affecting change, and establishing monitoring/evaluation mechanisms within an NHS setting Knowledge /
Skills · Essential
Ability to think and plan strategically, tactically and creatively, and organise complex activities which require the adjustment of project plans Ability to work independently (set own priorities with guidance and to work under own initiative) and as part of a team Good analytical and problem-solving skills and ability to develop practical and workable solutions Excellent communications skills on complex matters and in difficult situations, requiring persuasion and influence, and the ability to utilise these appropriately with a large group of stakeholders at all levels Experience of gathering and analysing data from a wide variety of sources Ability to implement new process and systems Work calmly and methodically when under pressure from a busy and varied workload, paying attention to accuracy and detail Flexible and adaptable and able to cope with frequent and unpredictable interruptions and shifting priorities Sound judgement and astuteness in understanding and working with complex policy and diverse interest groups Personal qualities
Essential
Ability to use a variety of methods to gain support for ideas, strategies and values Ability to adapt to ensure achievement of objectives within constantly changing situations and environments Highly self-motivated with high internal work standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
