Associate Director (Commercial Property Management) - 12 months FTC

Associate Director – Surveying (Commercial Property Management)

Location: Bristol or London

Full time, fixed-term for 12 months with hybrid working.

Key Responsibilities

• Manage the transition of clients/properties in and out of CBRE management
• Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
• Carry out property inspections and complete timely reports
• Ensuring that clients’ insurance procedures are implemented and that insurance premiums are recharged to tenants
• Taking the appropriate action in response to any legal notice received in relation to a managed property
• Preparing data for client meetings in conjunction with their line manager and supporting more widely with the preparation of various client reports
• Attending client meetings, ensure recording of minutes (where required) and carrying out of actions arising
• Ensure rent demands are raised accurately and on time
• Work closely with credit control to drive strong performance for rent and service charge collections
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
• Ensure all tenant applications are turned around promptly and that any associated fee invoices are also settled without delay  Ensure lease maintenance is undertaken promptly and correctly and that system records are kept up to date.
• Work closely with Building Managers and other technical specialists to ensure that service charge budgets are prepared in line with client KPI’s and RICS mandatory requirements
• Review service charge cash flows and budgets monthly/quarterly subject to client requirements take proactive steps to ensure service charge funding is sufficient to pay creditors and our own fees promptly
• Ensure that service charge year end reconciliations are completed accurately and in accordance with RICS guidelines / client instruction
• Identify and progress opportunities for to bring CBRE’s wider expertise into your client relationships
• Alongside Building Managers, arrange and chair occupier meetings on a regular basis and ensure minutes are taken and actions follow up
• Review tenant applications and prepare client recommendations for approval by line manager
• Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
• Act a role model to more junior colleagues and support their development

Person Specification/Requirements

• Preferably RICS qualified (Commercial Pathway) with relevant post qualification experience, mostly in the London office market
• Whilst this role does not currently involve a significant degree of people management, some management experience is preferable
• Constantly updating knowledge of legislation relating to Landlord & Tenant and property management, in order to manage the portfolio effectively and to make recommendations to the client
• Able to build and maintain colleague and client relationships
• Understand and grow knowledge of a client’s investment objectives
• Able to recognise the opportunity and the right time for selling additional services to clients
• Able to build and maintain tenant / customer relationships and drive positive occupier satisfaction survey scores
• Understand the principles of lease structure and be able to read and understand a lease
• Understand the principles of turnover rent and able to read and understand a turnover rent clauses
• Be able to apply legal principles of tenant applications for consent and the processes to be followed, ensuring the client’s position is protected
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
• Work with the clients’ leasing agents, project managers, buildings surveyors and other advisors as part of a cohesive team to ensure that clients’ assets strategy is progressed
• Understand VAT, banking and credit control methods (use of CRAR, forfeiture, statutory demands etc.)
• Understand and apply all CBRE procedures relating to work activities (extensive training and support given to all new starters)
• Able to competently use IT software such as Word, Excel and other databases
• Understand and use industry / CBRE specific IT applications (e.g. Yardi, Tramps, P2P etc.)
• Able to contribute to team and department business plans and take on responsibility for contracted and ad hoc fee revenue
• Able to delegate, supervise and develop junior team members with the potential to also become involved in APC supervision
• Able to work as part of a team, supporting other team members and recognising the work of others
• Build and maintain relationships with other parts of the wider CBRE service lines
• Excellent interpersonal skills
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Maintains a positive attitude towards routine tasks and workload
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Sociable and outgoing

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.