Audit Technology Support and Implementation Assistant Manager
Birmingham, England, United Kingdom Full-time Posted 1 hour ago
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.
You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.
About The Role And Team
The Assistant Manager - Audit Technology Support & Implementation plays a critical role in the delivery of high-quality, hands-on support across Audit Tools and Techniques (ATTs). The role sits between offshore delivery and the onshore management layer, combining technical support delivery with oversight, coaching and quality control of offshore resource. The Assistant Manager is responsible for resolving more complex and judgement-based support queries, particularly those requiring audit understanding, interpretation of results, or interaction with audit teams. In addition, the role ensures that offshore delivery is effective, consistent and aligned with expected standards, supporting the development of capability and ensuring a strong, scalable support model. The role is key to bridging the gap between first-line support and senior escalation, ensuring issues are managed effectively and that audit teams receive timely, accurate and practical support.
Diversity, Equity & Inclusion
At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.
About The Role And Team
The Assistant Manager - Audit Technology Support & Implementation plays a critical role in the delivery of high-quality, hands-on support across Audit Tools and Techniques (ATTs). The role sits between offshore delivery and the onshore management layer, combining technical support delivery with oversight, coaching and quality control of offshore resource. The Assistant Manager is responsible for resolving more complex and judgement-based support queries, particularly those requiring audit understanding, interpretation of results, or interaction with audit teams. In addition, the role ensures that offshore delivery is effective, consistent and aligned with expected standards, supporting the development of capability and ensuring a strong, scalable support model. The role is key to bridging the gap between first-line support and senior escalation, ensuring issues are managed effectively and that audit teams receive timely, accurate and practical support.
- Provide hands-on support to audit teams for more complex queries, including those requiring audit judgement, interpretation of outputs or deeper technical understanding.
- Act as the first escalation point for offshore data analysts, supporting resolution of queries that cannot be addressed through standard processes.
- Review outputs produced by offshore team members, ensuring accuracy, consistency and quality of responses provided to audit teams.
- Coach, train and support offshore team members, providing guidance on handling queries, use of tools, and expected service standards.
- Monitor incoming tickets and support demand, working with the Manager to ensure effective allocation and prioritisation of work.
- Take ownership of complex or sensitive support issues, ensuring they are investigated thoroughly and resolved in a timely manner.
- Engage directly with audit teams on more complex support cases, providing clear, practical explanations and guidance.
- Identify recurring issues, trends and knowledge gaps, and escalate these appropriately to support continuous improvement.
- Support the development and maintenance of guidance materials, including FAQs, user guides and standard responses.
- Ensure offshore team members adhere to agreed processes, service levels and quality standards.
- Collaborate with Manager and Director to provide feedback on performance, risks and areas for improvement within the support model.
- Support onboarding of new tools into the support model, including developing understanding and supporting offshore training.
- Maintain strong awareness of ATT functionality, use cases and audit applications to provide effective support.
- Support ATT implementation activity, including early-stage, hypercare support and user onboarding.
- Contribute to training sessions, drop-in clinics and knowledge sharing activities to improve adoption.
- Provide feedback into tool development and enhancement based on user issues and support insights.
- Support continuous improvement initiatives across the support function.
- Assist with documentation of processes, workflows and support standards.
- Experience within audit, audit support, data analytics or technology-enabled audit environments.
- Strong understanding of audit processes and ability to apply judgement in practical scenarios.
- Experience supporting or working with audit technology, data tools or analytics solutions.
- Strong problem-solving capability and ability to work through complex queries and datasets.
- Ability to coach and support more junior team members.
- Strong communication skills with ability to explain complex concepts clearly to non-technical users.
- High attention to detail and commitment to quality and consistency.
- Ability to manage multiple priorities and work in a fast-paced support environment.
- Collaborative mindset with ability to work across teams and stakeholders.
- Technical background in data analytics, including exposure to coding and tools such as R, Python, SQL, Alteryx, Power BI or similar.
- Experience working with audit data, financial information or large datasets.
- Exposure to support models, ticketing systems or service-based delivery environments.
- Experience supporting offshore delivery models or working with distributed teams.
- Understanding of audit technology landscape and ATT use cases.
Diversity, Equity & Inclusion
At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
