Band 3 Clinical Services Administrator - Swindon
Swindon, England, United Kingdom Full-time Posted 1 week ago
We are looking for an experienced administrator to become part of the Swindon Talking Therapies Administration Team.
We are a friendly team and we are looking for someone who enjoys keeping busy, and is able to work well within a small team in a shared office space. Working hours are Monday to Friday, 9 to 5, from our base in Old Town Surgery, Swindon. There will be occasions where you will be required to provide cover and work across the BaNES and Wiltshire services, this will be remote working from Swindon. The post is office based, but there may be some opportunity for working from home.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills and able to use initiative within the team setting. You should have good working knowledge of all Microsoft Office systems including Outlook and Excel.
As well as being an excellent team player with good communication skills and the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential as well as an eye for detail and high level of accuracy.
This role involves covering reception and telephone based work, therefore the post holder needs to have excellent telephone and English language skills.
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
For further details / informal visits contact: Name: Nicola Scott Job title: Business Co-ordinator Email address: nicola.scott14@nhs.net
awp.swindontalkingtherapies@nhs.net
We are a friendly team and we are looking for someone who enjoys keeping busy, and is able to work well within a small team in a shared office space. Working hours are Monday to Friday, 9 to 5, from our base in Old Town Surgery, Swindon. There will be occasions where you will be required to provide cover and work across the BaNES and Wiltshire services, this will be remote working from Swindon. The post is office based, but there may be some opportunity for working from home.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills and able to use initiative within the team setting. You should have good working knowledge of all Microsoft Office systems including Outlook and Excel.
As well as being an excellent team player with good communication skills and the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential as well as an eye for detail and high level of accuracy.
This role involves covering reception and telephone based work, therefore the post holder needs to have excellent telephone and English language skills.
- Be first point of contact for clients accessing the service via telephone and online form.
- General reception duties.
- Take and record accurate patient information with an eye for detail.
- Obtain patient information from the data base, and work with that data via Excel.
- Book and re-arrange appointments.
- Manage electronic bookings.
- Monitor and action the service mailbox.
- Collate clinical letters and manage post in and out of the service.
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
For further details / informal visits contact: Name: Nicola Scott Job title: Business Co-ordinator Email address: nicola.scott14@nhs.net
awp.swindontalkingtherapies@nhs.net
