Band 4 Operational Team Lead - SOAR

Job summary ***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested*** The Operational Team Lead will provide day-to-day administrative leadership and support to the Posture and Mobility Service, part of the Adult & Specialist Rehabilitation Division at the West Midlands Rehabilitation Centre. The post holder will be responsible for the coordination, deployment, and supervision of administrative staff delivering inventory, materials management, and operational purchasing services across defined areas of the Trust. They will work collaboratively with internal stakeholders, team colleagues, and external suppliers to ensure a responsive and professional service that supports high-quality patient care. The post holder is also responsible for the overall day-to-day supervision, performance monitoring, and supporting the development of administrative staff within the team. Main duties of the job Responsible for ensuring administration staff within the team provide relevant, effective and timely administration support to the service ensuring the patient pathway runs smoothly To support compliance with national, commissioning and local waiting list targets, monitor on a daily/weekly/monthly basis the service Waiting lists and patient pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets Ensure robust data quality systems and are in place and regularly monitored to ensure data is accurately recorded, maintained and updated in a timely way to support any KPIs or local requirements Ensure sickness and absence within the administration team is actively managed in a timely way, including return to work meetings in line with Trust Policy and local guidelines Utilise analytical skills to interpret and evaluate complex data sets from a variety of sources, including service performance reports, patient feedback, and operational metrics. Using the Trust activity dashboard, local databases or spreadsheets. Liaising with Trust informatics teams when required. Prepare clear, concise, and accurate reports to support service reviews, audits, and performance monitoring. Identify trends, variances, and areas for improvement, presenting findings in a format suitable for both clinical and non-clinical audiences About us BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. Details Date posted 25 September 2026 Pay scheme Agenda for change Band Band 4 Salary £28,392 to £31,157 a year per annum (pro rata) Contract Secondment Working pattern Full-time Reference number 820-8261911-ASR Job locations West Midlands Rehab Centre 91 Oak Tree Lane Birmingham B29 6JA United Kingdom Job description Job responsibilities If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you. For further details please see full job description Job description Job responsibilities If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you. For further details please see full job description Person Specification Essential Criteria Essential NVQ4 in administration or equivalent experience Evidence of continuing professional development Supervisory management qualification Desirable Maths GCSE or equivalent English GCSE or equivalent Experience Essential Previous office experience in a similar role Relevant experience of communicating with patients/customers Experience of working within a team with different skill sets Desirable Experience of working for the NHS Previous experience of meeting preparation and minute taking Experience of successfully leading a team IT Systems Essential Experience of working with data systems Previously working with Microsoft packages Evaluating complex data sets Desirable RIO experience Experience of using online ordering systems Person Specification Essential Criteria Essential NVQ4 in administration or equivalent experience Evidence of continuing professional development Supervisory management qualification Desirable Maths GCSE or equivalent English GCSE or equivalent Experience Essential Previous office experience in a similar role Relevant experience of communicating with patients/customers Experience of working within a team with different skill sets Desirable Experience of working for the NHS Previous experience of meeting preparation and minute taking Experience of successfully leading a team IT Systems Essential Experience of working with data systems Previously working with Microsoft packages Evaluating complex data sets Desirable RIO experience Experience of using online ordering systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .