BMC Helix -Solution Architect

Role/Job title: BMC Helix -Solution Architect

Work Location: London - Paddington

Role type: Contract InsideIR35

Mode of working: Hybrid 3 Days/week

Duration of assignment: 12 Months

The Role:

Join a major retail transformation program focused on modernizing enterprise service management and IT operations across a large-scale retail environment. As a BMC Helix Solution Architect, you will play a key role in designing and delivering scalable, automated and resilient service management solutions that support critical retail operations, supply chain systems, store technologies and corporate services. This role offers the opportunity to work with cutting-edge BMC Helix technologies, automation platforms, AI-driven service management capabilities and cloud-based integrations to improve operational efficiency and user experience. You will collaborate with cross-functional infrastructure, application and business teams to drive innovation, optimize service delivery and support strategic digital transformation initiatives within a fast-paced retail environment.

Your responsibilities:

• Design and architect BMC Helix solutions aligned with business, operational and service management requirements within a large-scale retail environment.

• Lead implementation and integration of BMC Helix ITSM, Discovery, CMDB, Digital Workplace and automation solutions.

• Collaborate with infrastructure, application, cloud and business teams to deliver scalable and resilient service management platforms.

• Drive automation and workflow optimization initiatives to improve operational efficiency, service delivery and user experience.

• Define solution architecture, technical standards, governance, and best practices for BMC Helix platforms and integrations.

• Support incident, problem, change, asset and configuration management process improvements aligned with ITIL practices.

• Provide technical leadership for platform upgrades, migrations, integrations and transformation projects.

• Monitor platform performance, troubleshoot complex technical issues and ensure high availability and stability of BMC environments.

• Develop architecture documentation, low-level designs and operational procedures for enterprise service management solutions.

• Engage with stakeholders, vendors and project teams to support strategic digital transformation and continuous service improvement initiatives.

• Strong experience in implementing and working with CIS Controls v8.1

Your Profile

Essential skills/knowledge/experience:

• Strong experience working with CIS Controls v8.1 and implementing security best pra

ctices.• Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation pla

tforms.• Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management pro

cesses.• Strong understanding of ITIL framework and enterprise IT service management best pra

ctices.• Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise pla

tforms.• Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix enviro

nments.• Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement pr

ograms.• Strong troubleshooting and problem-solving skills with the ability to resolve complex platform and integration

issues.• Experience in platform upgrades, migrations, performance tuning and environment optimization acti

vities.• Ability to produce architecture documentation, solution designs, technical standards and operational proc

edures.• Excellent stakeholder management, communication and collaboration skills across technical and business

teams.

Desirable skills/knowledge/expe

rience:

• Good understanding of mapping EUC security capabilities to CIS Cont

rols v8.1• BMC certifications in Helix ITSM, Remedy, Discovery, or Digital Workplace s

olutions.• Experience with cloud platforms such as Azure, AWS, or hybrid cloud envi

ronments.• Knowledge of scripting and automation technologies including Python, PowerShell, REST APIs, or orchestrati

on tools.• Experience integrating BMC Helix with monitoring, security, DevOps and enterprise collaboration p

latforms.• Familiarity with Agile, DevOps and CI/CD delivery metho

dologies.• Understanding of retail industry operations, supply chain systems and large-scale enterprise service envi

ronments.• Experience working within regulated or highly available enterprise envi

ronments.• Knowledge of reporting, analytics, dashboarding and AI-driven operational insights within BMC Helix p

latforms.