Business Continuity Coordinator (Contract)

Job Summary

This role will work alongside the entire global team but report directly into the Manager for the EMEA region. In this role, you will be supporting the creation and enforcement of the Business Continuity Program, including policy reviews/updates, business impact analysis, incident monitoring and response, and more. This role will also help lead the BC Regulatory program to horizon scan for regulatory updates/changes that would apply and provide recommendations for program updates accordingly.

The ideal candidate will have excellent verbal and written communication skills, ability to read and apply regulatory requirements, strong stakeholder management experience, and the ability to manage several projects at one time. Previous experience in the business continuity field is essential.

Key Responsibilities

• Conduct business impact analyses with BC Coordinators and BC Plan Owners for various lines of business; assess the overall impacts of a business disruption and potential risks to critical processes; explain and interpret BC strategy and best practices; document and update internal systems data as required.
• Support the BC Managers in APAC and EMEA with administrative tasks related to the Business Continuity Plan lifecycle, including managing forecasts, ensuring BC plans are stored correctly, and monitoring regional dashboards daily.
• Demonstrate excellent knowledge of MS Excel for data analytics and experience with relational databases.
• Be proactive in incident management by attending technology alert calls and highlighting incidents and risks to the international team.
• Support the team with travel risk management by monitoring travel risk email alerts and responding when necessary.
• Support the team in planning and coordinating regular testing exercises and simulations to test the effectiveness of BC and incident management plans and fulfill various regulatory requirements.
• Support and lead Business Continuity awareness training for new employees and recurring training sessions; prepare and review training materials and identify when content requires refreshing.
• Provide support to the BCC, BC Plan Owners, crisis management teams, and business units during business disruptions and assist with recovery efforts.
• Help maintain the internal Business Continuity Management website and shared network drive.
• Participate in the vendor risk management program by reviewing and evaluating vendor business continuity capabilities.
• Help test the global emergency notification system for APAC and EMEA to ensure timely communications in the event of a crisis and execute annual testing.
• Monitor and coordinate security alerts and the traveler safety program for potential risks to staff and offices.
• Monitor news and alerts for incidents that may affect offices and travelers.
• Support incident response efforts, specifically documenting and gathering timelines, data points, and action items, and following up with responsible parties for closure.
• Perform other duties and responsibilities that support Business Continuity projects and align with the overall BC program.
• Travel outside of London on an as-needed basis (expected to be limited).
• Be on-call and available for crisis management situations and potential disruptions (24x7) that could significantly impact business operations, coordinating in real time with the Business Continuity Management Team and affected business units.

Qualifications

• Minimum of 5 years' experience working with or serving as a coordinator in the Financial Services industry.
• At least 3 years of Business Continuity support experience.
• Bachelor's Degree from an accredited college or university.
• Knowledge of DORA regulations.
• Strong MS Office Suite skills, particularly Word, PowerPoint, and Excel (including data analysis, pivot tables, VLOOKUPs, etc.).
• Excellent interpersonal and communication skills (written, verbal, and presentation).
• Demonstrated ability to build and maintain effective working relationships with key stakeholders inside and outside the organization.
• Understanding of Operational Risk within the financial sector.
• Proven ability to work independently, manage multiple projects simultaneously, and collaborate effectively within a team.
• Ability to coordinate and implement Business Continuity strategies and technologies covering governance, audit and regulatory requirements, crisis management, risk assessment, business impact analysis, continuity strategy development, tabletop exercises, operational testing, and awareness campaigns.
• Experience coordinating and implementing Business Continuity Plan documentation and testing programs.
• Proven track record of coordinating a Business Continuity program alongside its related IT Disaster Recovery program.
• Experience with Fusion Framework BC and/or ServiceNow CMDB is advantageous.
• Ability and willingness to be on-call to support incident response efforts during and outside normal business hours for global critical incidents. Coverage follows a "follow the sun" model.
• Requirement to be in the office Monday to Friday as needed (minimum three days per week).