CAMHS Administrator and Referral Co-ordinator

Job summary

An exciting opportunity has arisen to join Lewisham CAMHS as a Band 4 Senior Administrator and Referral Co-ordinator, playing a key role in the development and delivery of a new Multi-Systemic Therapy (MST) service.

This is a unique opportunity to be part of a team from the outset, helping to establish the administrative systems, processes and pathways that will support children, young people and families receiving intensive community-based interventions.

Working alongside a skilled multidisciplinary team, you will be instrumental in coordinating referrals, supporting clinical activity, maintaining high-quality data systems and ensuring an excellent experience for families and partner agencies. If you are organised, proactive and passionate about supporting innovative mental health services, we would love to hear from you.

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. Early application is therefore strongly encouraged to avoid disappointment.

Main duties of the job

You will be responsible for managing referrals and waiting lists, maintaining patient records and data quality, arranging appointments and meetings, producing correspondence and minutes, and supporting the day-to-day administration of Lewisham CAMHS. The post holder will work closely with clinicians, service users and external agencies to ensure efficient service delivery, excellent patient experience and compliance with NHS standards and targets.

About us

Lewisham CAMHS is part of South London and Maudsley NHS Foundation Trust, one of the UK's leading mental health trusts and internationally recognised for excellence in clinical practice, research and innovation. Our multidisciplinary teams are committed to delivering compassionate, evidence-based care to children, young people and their families. We work closely with schools, social care, health partners and community organisations to provide high-quality, accessible mental health support across Lewisham. We are proud of our collaborative culture, commitment to staff development and focus on improving outcomes for local communities.

Job responsibilities

The successful candidate will provide comprehensive administrative and referral coordination support to Lewisham CAMHS. Key responsibilities include managing incoming referrals, maintaining accurate patient records, monitoring waiting lists and operational data quality, arranging appointments and meetings, producing correspondence and reports, supporting multidisciplinary teams, liaising with service users and partner agencies, and contributing to service improvement initiatives.

The role requires exceptional organisational skills, excellent communication, attention to detail and the ability to manage competing priorities while maintaining a high standard of customer service and confidentiality.

Person Specification

Qualifications · Essential

NVQ 3 in Business Administration; or equivalent administrative/secretarial experience GCSEs or equivalent qualifications in English Language (grades A-C or grade 4 or above) and Mathematics (grades A-C or grade 4 or above)

Desirable

RSA 3 secretarial qualification or equivalent qualification

Experience · Essential

Significant experience in a responsible administrative / secretarial role Proven experience of office systems and procedures Experience of composing correspondence

Desirable

Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic ( Understanding and

Knowledge · Essential

Proficient use of Microsoft 365 Outlook, Word, Excel, PowerPoint and Teams Awareness of Data Protection and Confidentiality Understanding of Racial Awareness and Diversity Health and Safety awareness

Desirable

NHS in-house systems and databases particularly electronic patient journey system(EPJS)

Skills and Abilities · Essential

Excellent communication skills both verbal and written Confident telephone manner Ability to work on own initiative Ability to problem-solve

Desirable

Ability to assist in inducting new staff members

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .