Case Officer
Licensed sponsor Leeds Full-time Admin Posted 3 weeks ago
Duties and Responsibilities Manage enquiries and complaints from the general public, providing clear advice and appropriate resolutions. Analyse and accurately record all enquiries and complaints within the designated complaint management systems. Assess cases and determine appropriate investigation actions, liaising with healthcare professionals, clinical teams, and administrative managers as required. Maintain accurate and up-to-date records of all activity related to complaints and enquiries…
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