Claims Manager

Role: Claims Manager – Delegated Authority

Location: London

Purpose:

• Oversee an international portfolio of delegated authority claims, providing technical leadership, performance oversight, governance and strategic direction across MGA/TPA relationships.

Key Responsibilities:

• Oversee referral claims, coverage decisions, reserving and authority controls.
• Provide technical guidance on complex and high-value claims, including fraud-related matters.
• Manage MGA and TPA relationships, monitoring performance against MI, KPIs and SLAs.
• Lead regular performance reviews and identify trends, risks and improvement opportunities.
• Oversee claims audits, due diligence, peer reviews and thematic reviews.
• Track audit findings and drive remediation and continuous improvement.
• Use claims data and analytics to generate insight and support executive reporting.
• Champion data visualisation, automation and AI-driven claims improvements.
• Support onboarding, portfolio restructuring, transitions and run-off planning.
• Work closely with Underwriting, Risk, Compliance and Operations to ensure strong governance and customer outcomes.

Skills & Experience:

• Proven claims handling, oversight or portfolio management experience; MGA/Delegated Authority preferred.
• Strong analytical skills and experience interpreting MI and performance data.
• Understanding of claims governance, audits and regulatory requirements.
• Commercially minded with the ability to challenge and influence stakeholders.
• Strong communication skills with confidence presenting to senior audiences.
• International portfolio experience, Power BI, and exposure to AI/automation advantageous.

Key Attributes:

• Data-driven, commercially aware and comfortable operating at both technical and portfolio level.
• Curious, adaptable and forward-thinking, with an interest in technology and modern claims oversight.
• Strong focus on customer outcomes, conduct risk and continuous improvement.