Client Advisor - London Sloane Street

Job description:

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Client Advisor to join our Sloane Street team, where client relationships sit at the heart of commercial success. This role is uniquely focused on building and nurturing a loyal client portfolio through exceptional clienteling, strategic outreach and highly personalised service. In a boutique environment with a more targeted client base, success comes not from waiting for footfall, but from proactively creating opportunities to engage, inspire and reconnect with clients. As a brand ambassador for Burberry, you will combine styling expertise, commercial awareness and creativity to deliver memorable luxury experiences that strengthen long-term client relationships and drive business growth.

RESPONSIBILITIES

• Build, develop and maintain a high-value client portfolio through consistent outreach, relationship building and personalised follow-up.
• Use CRM tools and client insights to identify opportunities, anticipate client needs and create meaningful engagement strategies.
• Deliver elevated styling and selling experiences tailored to each client's lifestyle, preferences and purchase history.
• Actively generate business through appointments, virtual consultations, events, networking and creative clienteling initiatives.
• Strengthen client loyalty by maintaining regular communication and creating memorable experiences both in and outside the store environment.
• Collaborate with the wider store team to achieve commercial goals while championing exceptional service and brand standards.

PERSONAL PROFILE

• Proven ability to develop long-term client relationships within luxury retail environment.
• Confidence using CRM tools and client data to drive engagement, retention and sales performance.
• Strong commercial awareness with a proactive approach to identifying and creating business opportunities.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with a diverse client base.
• Passion for luxury fashion, styling and delivering highly personalised client experiences.
• Self-motivated, organised and comfortable working in an environment where success is driven by proactive client development rather than relying on store traffic.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.