Clinical & Business System Support Officer eCare
Job summary
Come on an adventure and join the C&B Team to deliver eCare support. Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula.
The Electronic Patient Record (EPR) Programme, eCare, will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less.
Key to the success of eCare will be the providing the right system support to the Users. Do you have a good general understanding of technology? Great customer care and communication skills? Experienced in using NHS Clinical applications? Enjoy learning and problem solving? We are expanding the C&B Team for the eCare EPR project in order to provide the essential configuration and support.
As well as configuring the software prior to go Live in April 2027, we will also be key to maintaining eCare going forward through its life cycle. We believe strongly in the Trust values and you will be supported by fellow colleagues and Team Leaders. We help one another to achieve our aims and its a great team to work in. For this post you must be able to work on site in Cornwall.
Main duties of the job
The Clinical & Business Team provide 2nd line Application support and we heavily involved with the new eCare EPR programme. It is an exciting time bringing in a brand new system and configuring it to meet the clinical needs for better patient care. We will also be looking to close down many of our older systems with this move. The eCare C&B Team are well integrated in the eCare Programme. You role would be part of this team focused on the project and learning the system administration. The team need to ensure Data Collection Worksheets are maintained as well as building the new system structure ready for data migration and go Live. We work closely with Workstreams and Suppliers.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care.
We provide services across three main hospital sites, with around 780 inpatient beds: Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals.
We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future.
The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams. We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications · Essential
English & Maths GCSE or equivalent qualification Diploma or equivalent NVQ qualification in IT/Business Admin
Desirable
Clinical or Business system training ITIL Foundation qualification
Experience · Essential
Previous experience of working in an IT software support role Experience of working within clinical or business software and appreciation of the system administration
Desirable
System administration experience within software Extensive knowledge of the NHS Health community environment Good understanding of applications used in NHS Proven knowledge of patient care routes or HR routes
Skills · Essential
Excellent interpersonal skills Ability to prioritise and coordinate work to deadlines Excellent communication and customer care skills Excellent problem solving/trouble shooting skills
Desirable
NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
