Clinical Support Officer
Job summary
Advert may close once sufficient number of applications is reached North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service. The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area.
The service also specialises in provision of oral health advice and a dental screening and survey service. Suitably qualified applicants are invited to apply for this position.
Clinical Support Officer Role This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration.
Main duties of the job
The main duties of the job will include: Answering of telephone, monitoring of emails and dissemination of messages Booking of dental screening and survey sessions with schools and other external organisations Processing of patient information Inputting, updating and maintenance of data systems Preparation of information and consent packs for sending/delivering to organisations across Teesside Reporting of data within the Trust and to external agencies General office duties within Tees Community Dental Service Contributing to quality improvements and updating of local protocols Experience: The successful candidate should possess relevant experience of working in an administrative role.
Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations. Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development. We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job responsibilities
For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert. Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications.
Person Specification
Qualifications · Essential
NVQ Level 3 in Business Administration or equivalent GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
Desirable
AMSPAR Secretarial/Administrative Level 3 Qualification Customer Care Qualification ECDL or equivalent Typing or word processing qualification at RSA II (or equivalent) IT qualification
Experience · Essential
Demonstrable experience working as an admin and clerical officer or equivalent Demonstrable experience of working in a customer focused environment Experience of using patient information systems Experience of using Microsoft packages e.g. word, excel, teams, Access Experience of working independently
Desirable
Understanding of Medical/Dental Terminology Experience of working within a multi-disciplinary team Experience of project planning Skills/Aptitudes
Essential
Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Demonstrate a good working knowledge of Windows based computer systems and be capable of using them, particularly Microsoft Word, Excel, Access and Outlook and production of documents, including the manipulation of data between software packages.
Good interpersonal skills with the ability to be able to communicate effectively with a variety of people. Good written and numeric skills. Demonstrate the willingness to being proactive and contribute to discussions at meetings. Demonstrate the ability to prioritise own workload unsupervised in order to meet tight deadlines and service delivery needs. Demonstrate an understanding of the importance for confidentiality and sensitivity.
Able to drive independently across sites throughout the locality and have access to a suitable vehicle for business purposes. Disposition
Essential
Enthusiastic, motivated, and organised with a proactive and flexible approach. Be able to work on their own or as part of a Team and demonstrate a commitment to team working. Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards.
Flexibility - able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs. Adapt to change. Demonstrate a responsible, dependable and honest character and a caring and sensitive nature.
Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities. Ability to deal with competing demands from service needs and able to deal with potential pressure of distressing or emotional circumstances e.g. angry patients over the telephone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
