Community Dietetics Administrator

Job summary An exciting opportunity has arisen to join the Community Dietetic Team as an Administrator. The Administrator plays a key role in supporting the efficient delivery of the Dietetic service, ensuring high-quality administrative support across the team. This position is one of two administrative roles within the service, working collaboratively to provide comprehensive support. Main duties of the job Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination. Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care. Record and file all referrals following clinical triage procedures. Handle general office tasks such as clinic bookings, OASIS data entry, ENVOY reschedule system and managing phone calls. Use advanced IT skills to produceaccuratereports on referrals, caseloads, waiting lists, audits, and service development. About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Details Date posted 30 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year pro rata Contract Permanent Working pattern Part-time Reference number 253-0926-8078026 Job locations Stourbridge Health and Social care centre John Corbett Drive Stourbridge DY8 4JB United Kingdom Job description Job responsibilities Detailed job description and person specification are provided in the attachments. Job description: To provide a comprehensive, effective and efficient administrative support service to Dudley Community Dietetics Team. The post holder will work with supervision and at times will work alone. The post holder will therefore be expected to contribute towards organising their own day-to-day work tasks and activities by co-operating with the weekly tasks distributed. When dealing with queries from patients, gp practices, the post holder will be expected to exercise their judgment in applying statutory regulations and local policies in order to resolve routine matters. More complex queries should be referred to senior staff members. The role will include a high degree of communication, mainly telephone and occasional face-to-face. Referrals are received via E-referral and appointments are booked electronically via a busy appointments system. Job description Job responsibilities Detailed job description and person specification are provided in the attachments. Job description: To provide a comprehensive, effective and efficient administrative support service to Dudley Community Dietetics Team. The post holder will work with supervision and at times will work alone. The post holder will therefore be expected to contribute towards organising their own day-to-day work tasks and activities by co-operating with the weekly tasks distributed. When dealing with queries from patients, gp practices, the post holder will be expected to exercise their judgment in applying statutory regulations and local policies in order to resolve routine matters. More complex queries should be referred to senior staff members. The role will include a high degree of communication, mainly telephone and occasional face-to-face. Referrals are received via E-referral and appointments are booked electronically via a busy appointments system. Person Specification Qualifications Essential GCSE or equivalent in English & Maths - Grade C or above Level 3 in Business Administration or equivalent experience Experience Essential Previous Administration experience within NHS Communication Essential Excellent verbal / written skills Person Specification Qualifications Essential GCSE or equivalent in English & Maths - Grade C or above Level 3 in Business Administration or equivalent experience Experience Essential Previous Administration experience within NHS Communication Essential Excellent verbal / written skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .