Content Designer

About the Company

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

About the Role

As a Content Designer at TPXimpact, you will work on projects shaping how people find, understand, access and use products and services – making sure content is accessible, easy to understand and in the most appropriate format. As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Content Design practice.

Responsibilities

• Working as the content designer in multidisciplinary teams – designing, prototyping, testing, building, and iterating content for products and services, from high-level flows and journeys to microcopy and long form content
• Creating and editing a wide range of types of content in line with style guides and using plain English
• Working with analytics, data and research insights to support content design decisions
• Working as a consultant with client teams to help them understand content design best practice and a design led approach - including upskilling client teams, other content designers and the wider TPXimpact design community through training, pair writing and workshops
• Supporting the development of content design strategy and governance (such as information architecture, processes or ways of working)
• Supporting research, working with other design specialists to test content, information architecture, and prototypes
• Applying a user-centred approach to designing and managing content requirements as part of agile ways of working and delivery
• Advocating best practices for content design across the organisation and on all client projects
• Contributing actively to our Content Design practice, inspiring engagement and sharing
• Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise

Qualifications

Essential

• Experience working as a content designer, and delivering high-quality content design work for online and offline journeys, as part of a wider service
• Experience working with hypothesis and user need based approaches when iterating and improving content
• Knowledge and experience of how to design solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences
• Experience of producing content as part of a multidisciplinary agile team
• The ability to operate in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects

Desirable experience

• Experience of identifying skill gaps in junior designers or members of a client team, and working with them to develop their skills
• Experience of working with teams with low design maturity

Required Skills

• Able to understand and apply content design and UCD principles and work to accessibility guidelines
• Able to design user centred, accessible content (including microcopy and long form content) for products and services, working to GDS standards
• Familiar with and able to use common design tools such as Figma, Miro, etc
• Able to facilitate workshops with clients and project team members
• Confident working as part of a multidisciplinary team and assisting with other elements of design and research when required
• Able to understand apply basic content testing methods

Preferred Skills

• Experience of identifying skill gaps in junior designers or members of a client team, and working with them to develop their skills
• Experience of working with teams with low design maturity

Pay range and compensation package

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

Equal Opportunity Statement

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.