Credit Control & Accounts Receivable Administrator

Licensed sponsor London Full-time Posted 58 minutes ago

London (NW6) | Hybrid

Salary up to £35,000, depending on experience, plus a strong benefits package

At Fifosys, we are proud to be ranked among the top 10 Managed Service Providers globally, and we are continuing to grow!

We are now seeking a proactive, detail‑driven Credit Control & Accounts Receivable Administrator to join our Finance team and play a key role in maintaining strong cash flow, clean ledgers, and robust financial controls across the business.

If you enjoy taking ownership, working with customers to resolve payment issues, and keeping things accurate, organised, and compliant, this could be a great next step for you.

This is a varied, hands-on role. You will own the receivables process from the first chase through to the final reconciliation, see the direct impact of your work on the business's cash flow, and have a genuine voice in improving how we do things as we continue to grow.

The role

You will support the effective operation of our Credit Control & Accounts Receivable functions, ensuring accuracy, timeliness, and excellent stakeholder communication.

Credit Control

Proactively chase outstanding customer payments by phone and email
Liaise with customers to agree payment dates and resolve disputes
Produce aged debt and bad debt reports for internal stakeholders
Maintain clear and accurate records of customer interactions
Support bad debt reviews and escalation processes

Direct Debit Management

Process Direct Debit collections accurately and on time
Manage Direct Debit amendments, cancellations, and customer queries
Reconcile Direct Debit receipts and investigate discrepancies

Accounts Receivable Ledger Management

Allocate receipts against sales invoices
Investigate and resolve unallocated cash
Maintain clean, accurate AR ledgers
Perform customer account reconciliations where required
Support the resolution of historic balances and billing discrepancies

Bank & Cash Reconciliations

Post bank transactions accurately and promptly
Complete regular bank reconciliations for receipts and payments
Escalate unreconciled items in line with internal controls and month‑end deadlines
Support month‑end close through timely completion of reconciliations

Credit Card & Mailbox Management

Review and obtain supporting documentation for credit card transactions
Post and reconcile credit card transactions accurately
Monitor cardholder spend, approvals, and missing documentation
Manage shared finance mailboxes, ensuring timely and professional responses

What we are looking for

Experience & Skills

Experience in Credit Control, Accounts Receivable, or a similar finance role
Strong understanding of invoice processing and receipt allocation
Experience managing customer debt and payment queries
Good working knowledge of finance systems (Oracle NetSuite desirable) and Excel
High attention to detail and accuracy
Ability to manage workload effectively and meet deadlines
Clear and confident communication skills (written and verbal)

Personal Attributes

Proactive and solution‑focused
Highly organised with strong time management skills
Comfortable managing competing priorities
Professional and resilient when handling customer conversations
Committed to continuous improvement
Adaptable in a fast‑moving environment

What we offer you

At Fifosys, we believe in supporting our people both professionally and personally. Our benefits include:

Salary of up to £35,000, depending on experience
Company sick pay
Enhanced maternity and paternity pay
Electric car scheme, supporting sustainable travel choices
Company pension scheme
25 days annual leave plus bank holidays
Hybrid or flexible working options
A strong focus on wellbeing and work-life balance
Regular social events and team activities to help build real connections
Real opportunities to grow your career and develop your skills within a growing, acquisitive business