Customer Accounts Advisor

Job Description

We have an exciting opportunity for a Customer Account Advisor to join our team in Oldham on a 12-month fixed-term contract.

The Rent, Service Charge and Customer Accounts Team plays a key role in helping us protect our income, so we can continue to provide homes and services for our residents.

As a Customer Account Advisor, you will support residents with a range of rent account enquiries through telephone, email and web chat. You will help residents manage their accounts by setting up direct debits, discussing missed payments, agreeing repayment plans and providing guidance to help prevent arrears. You will be part of a busy, customer-focused team committed to delivering excellent service and resolving enquiries at the first point of contact.

This role is based in our Oldham office and offers hybrid working. The team works on a rotational shift pattern between 8:00am and 8:00pm.

What We Are Looking For

We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be experienced in delivering excellent customer service, but you will also have strong communication and relationship-building skills. You will also be able to demonstrate:

• Experience delivering excellent customer service.
• Proven experience of debt prevention, collection and recovery.
• Confidence handling sensitive and challenging conversations.
• Experience working in a target-driven environment.
• Strong verbal and written communication skills.
• Good IT skills, including Microsoft Office applications.

Essential Qualifications

• Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths.

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.

Interviews will take place at our Oldham office on the 4 th or 5 th November 2026.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.