Customer Service Centre And Switchboard Team Leader

Detailed job description and main responsibilities To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console/or similar system. Efficient processing of telephone calls received into the switchboard and helpdesk ensuring all service requests and queries are handled in line with policy and procedure Operation of internal bleep/pager and mobile telephone systems Providing a welcoming service for ro…