Customer Service Representative
Licensed sponsor Kent Contract Posted 2 weeks ago
Customer Service Representative
Location: Kent
Contract -PAYE -12 month
salary up to £36,000 a year
Do you enjoy solving problems, building strong relationships, and making a real difference for customers? We are seeking a motivated and customer-focused Customer Service Executive to join a leading global pharmaceutical organisation.
In this role, you will act as a key point of contact for customers, healthcare professionals and internal stakeholders, ensuring enquiries are handled efficiently, professionally and compliantly while delivering an outstanding customer experience.
Key Responsibilities
- Serve as the first point of contact for customers, healthcare professionals and internal colleagues.
- Handle customer enquiries via telephone and email in a professional, accurate and customer-focused manner.
- Manage complex complaints, queries and escalations while maintaining a high level of service.
- Build and maintain strong relationships with customers and key stakeholders.
- Investigate customer concerns and identify effective resolutions.
- Collaborate with cross-functional teams to ensure customer needs are met.
- Identify trends and opportunities to enhance the customer experience.
- Support operational excellence initiatives and continuous improvement activities.
- Ensure compliance with internal procedures, processes and quality standards.
Experience
- Proven experience delivering exceptional customer service.
- Strong communication skills with the ability to build trust and credibility.
- Experience handling difficult conversations, complaints and escalations.
- Excellent problem-solving and organisational skills.
- Ability to remain calm and professional in a fast-paced environment.
- Experience working across multiple systems while managing competing priorities.
- Strong attention to detail and a compliance-focused approach.
- A team player with a positive, customer-first mindset.
