Customer Services Advisor (965)
Basingstoke, England, United Kingdom Part-time Posted 1 week ago
Customer Services Advisor
Customer Services Advisor - Full-Time
As a customer service advisor you will be responsible for dealing with customer service enquiries and complaints via phone, face to face, email, webchat and social media in a professional and timely manner.
You will be part of a diverse team, answering customer enquiries about a range of services within the council. You will ensure that the council’s visions, values and policies are adhered to at all times. You will need to be resilient, have excellent customer service. and communication skills and the ability to cope in a fast-paced environment. You will deliver this in a professional and conscientious manner, with a high regard for quality at all times.
Full training will be provided but knowledge of customer service and a contact centre setting will be an advantage.
This is a hybrid role so once trained you will be working approximately 40% of your time from home.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for the role.
Basingstoke and Deane Borough Council offer a wide range of benefits, including a generous leave entitlement, access to discounts at nationwide retailers through our ‘B Rewarded’ discount site, flexible working, healthcare cash plan, pension scheme and much more.
The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.
Customer Services Advisor - Full-Time
- Working shifts 8.30am to 4.30pm Monday to Friday with occasional cover until 5pm on rotational basis. Includes working from home between Christmas and New Year.
- Please note- CV’s will not be accepted and the application forms must be completed in full.
As a customer service advisor you will be responsible for dealing with customer service enquiries and complaints via phone, face to face, email, webchat and social media in a professional and timely manner.
You will be part of a diverse team, answering customer enquiries about a range of services within the council. You will ensure that the council’s visions, values and policies are adhered to at all times. You will need to be resilient, have excellent customer service. and communication skills and the ability to cope in a fast-paced environment. You will deliver this in a professional and conscientious manner, with a high regard for quality at all times.
Full training will be provided but knowledge of customer service and a contact centre setting will be an advantage.
This is a hybrid role so once trained you will be working approximately 40% of your time from home.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for the role.
Basingstoke and Deane Borough Council offer a wide range of benefits, including a generous leave entitlement, access to discounts at nationwide retailers through our ‘B Rewarded’ discount site, flexible working, healthcare cash plan, pension scheme and much more.
The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.
