Desktop Application Support

As part of our ongoing commitment to maintaining a reliable, efficient, and user-focused IT environment, we are seeking to strengthen our Desktop Application Support capability. This role will play a key part in ensuring the smooth operation, support, and continuous improvement of business-critical applications, enabling employees across the organisation to work effectively and with minimal disruption. The addition of this role reflects both the growing demand on IT support services and our focus on delivering a high-quality user experience.

About us:

We are Rail People. Since our founding in 1994, we have been instrumental in modernising and improving UK rail to meet the needs of today’s passengers; investing more than £1.5bn over the last decade in procuring new rolling stock and refurbishing existing fleets. You may not have heard of us, but you have almost certainly travelled on one of our trains that are leased to Train Operators across the country.

Our culture of innovation, collaboration and commitment to excellence ensures we are valued by our customers and makes us the people that the rail industry most wants to work with.

Together, with talented people across the industry, we are creating a brighter, greener and more cost-effective railway, where people can enjoy the journey as much as the destination.

Angel Trains - Rail People, Real Expertise.

About the role: As a member of our 1st Line IT Support team your purpose will be the receive tickets from across the business and then co-ordinate rapid and appropriate responses/resolutions to the incidents and requests. For each issue you will escalate requests for assistance to the appropriate team members if needed, monitor progress and keep internal customers appraised of your progress.

Key Responsibilities:

• Provide support across Angel Trains’ offices in London and Derby, our storage site in Ely and employee remote working locations.
• Record and manage tickets within the company’s IT support portal.
• Manage user accounts across various internal systems.
• Support Microsoft Online Services (Intune, Microsoft 365, Exchange Online, Endpoint Management etc).
• Support Microsoft on-premises infrastructure (Active Directory, Exchange Server etc).
• Support Oracle eBusiness Suite and Cloud infrastructure
• Build and support client-based hardware, including Windows laptops and iOS phones.
• Provide hardware for new starters and upgrades for existing employees as directed.
• Support peripheral devices within the office (printers, copiers, scanners etc).

Qualifications & Experience:

• Prior experience working within a similar role.
• Experience in the following areas – Windows Operating Systems (client/server) and Application Suite products; Networking – DNS / DHCP / VPNs / LAN; Device setup, configuration and deployment; Working within an ITIL framework.
• Experience dealing with stakeholders at all levels of an organisation as well as external contractors.
• Excellent communication skills, attention to detail and ability to prioritise multiple incoming tasks.
• Excellent core IT skills, especially with Microsoft Office products.
• Experience creating and delivering internal user training materials.

Why choose us?

As an employer we ask that all our employees follow and showcase five simple values; that we are:

• People People
• Future Forward
• Always Accountable
• Together Better
• Problem Solvers

Alongside these values we also believe our role as an employer is to empower our workforce to make self-sufficient, informed choices, giving them new experiences and helping to develop their careers.

We recognise that our people are our greatest asset at Angel Trains, and this is why we invest significantly in both their professional and personal development. We have been accredited with Investors in People & Wellbeing Platinum Awards and we’ve tailored our competitive benefits offering to include:

• Competitive salary.
• Generous holiday allowance and employer pension contributions.
• A discretionary annual corporate bonus scheme.
• Season ticket loans, salary sacrifice cycle to work and electric vehicle schemes.
• Family-friendly and flexible working policies. We’ll strive to work around your commitments to offer you a better work/life balance.

Your physical and mental wellbeing matters to us and to support you during your career we also offer an Employee Assistance Programme, and a dedicated team of volunteer Mental Health First Aiders.

It’s a great place to work with modern offices in London and Derby (but with hybrid working), engaged colleagues, and external recognition as a “World Class Workplace”. Many of our team work flexibly, we would be happy to discuss about how this could work for you.

Please note:

For a full copy of the Job Description please contact HR@angeltrains.co.uk. If you would like alternative copies of any documents or apply in a different manner please also contact us.

We are not currently looking for external agency support at this time.

Deadline for submission is the 15th June 2026, however we reserve the right to close the advert before that date is reached.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.