Digital Delivery Manager
About the role
You'll be responsible for end-to-end delivery of technology work across GroupNexus's Digital function, covering Product, Engineering and Technology Operations, as well as work delivered by our outsourced development partners. You'll own intake and prioritisation, portfolio tracking, release readiness, and handover to operations and support, making sure work is tested, documented and supportable before it reaches customers.
You'll report to the CTO and have significant autonomy. Our new delivery operating model is being defined now, so you'll help shape and embed it. Delivery here is increasingly AI-led, and you'll help shape how AI is used across the delivery lifecycle.
What you'll do
- Run a single intake process for all Digital work, and own the demand board, prioritising with the Head of Product against value, capacity and dependencies
- Make sure every piece of work has a clear owner, scope and definition of done before it starts, and manage scope changes visibly
- Track progress across the portfolio every week, chase actively, and escalate slippage, blockers and risks early
- Run the delivery cadence (cycle planning, reviews and retrospectives)
- Own release readiness: test sign-off, release approval, go-live coordination, runbooks, documentation, training and business communications
- Manage handover to support teams and operational acceptance
- Bring outsourced delivery into the same intake, tracking and release processes as in-house work, and hold suppliers to agreed standards on quality, timelines and documentation
- Define and embed a lean, proportionate delivery process, applying Agile and release management pragmatically
- Embed AI-led ways of working across planning, tracking, testing, documentation and reporting, and make sure work produced with AI coding agents is properly validated, tested and documented
- Be the main point of contact for delivery status, giving the CTO and senior leadership regular updates on progress, risks and release plans
What you'll bring
- Proven experience as a delivery manager, programme manager or senior project manager, ideally in SaaS or a customer-facing product environment
- Enough technical literacy to engage credibly with engineers and suppliers on estimates, testing, releases and technical risk
- Experience managing delivery across in-house and outsourced or offshore teams
- A strong grounding in Agile delivery and release management, including operational handover
- The confidence to chase and escalate firmly while keeping strong working relationships
- The ability to design lean processes without unnecessary overhead
- Strong communication skills with technical and non-technical stakeholders, up to senior leadership
- Comfort working autonomously in a fast-paced environment
- Curiosity about AI and a willingness to adopt AI-led delivery practices (training and support provided)
Nice to have
- Experience delivering in an AI-led environment, for example with AI coding agents or AI tools for planning, testing or documentation
- B2B2C SaaS or regulated environment experience (for example payments or public sector)
- Jira, Confluence or similar
- Certifications such as APM, PRINCE2 Agile, Scrum or ITIL Foundation
About GroupNexus
GroupNexus is an established leader in parking management technology. We use cutting-edge technology and our strategic partnership with Google to build seamless, intelligent and scalable parking solutions that optimise revenue, reduce operating costs and improve customer satisfaction. We operate in the UK and Spain with a roster of blue-chip clients. We value self-starters and continuous learners who are driven by curiosity, accountability and teamwork, and who want to shape the future of parking technology.
