Digital Service Desk Engineer
Leicester, England, United Kingdom Full-time Posted 4 days ago
Leicester
We are seeking an enthusiastic and customer-focused IT Technician to join our busy IT Department based at our Leicester office. This role combines technical support and customer service, supporting both on-site and remote employees across the business. The IT team provides support to over 1,500 users across multiple locations throughout England and Scotland, and we are looking for someone with a proactive, can-do attitude, excellent communication skills, and the ability to remain calm and confident under pressure.
The successful candidate will act as a primary technical responder, handling day-to-day incidents and service requests while ensuring timely resolution or escalation where necessary. The role involves delivering 1st and 2nd line support across hardware, software, audio-visual systems, and end users, providing both desk-side and remote assistance. You will also work closely with the wider IT team to support issue resolution and contribute to service improvements, as well as assist with IT integration activities relating to newly acquired businesses.
This is an office-based role in Leicester, five days per week, with occasional travel to other sites as required. Full training will be provided through mentoring and guidance from senior members of the team, offering a strong opportunity for development within the IT function.
Page Break
Key Responsibilities
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Page Break
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role
Apply today.
Page Break
We are seeking an enthusiastic and customer-focused IT Technician to join our busy IT Department based at our Leicester office. This role combines technical support and customer service, supporting both on-site and remote employees across the business. The IT team provides support to over 1,500 users across multiple locations throughout England and Scotland, and we are looking for someone with a proactive, can-do attitude, excellent communication skills, and the ability to remain calm and confident under pressure.
The successful candidate will act as a primary technical responder, handling day-to-day incidents and service requests while ensuring timely resolution or escalation where necessary. The role involves delivering 1st and 2nd line support across hardware, software, audio-visual systems, and end users, providing both desk-side and remote assistance. You will also work closely with the wider IT team to support issue resolution and contribute to service improvements, as well as assist with IT integration activities relating to newly acquired businesses.
This is an office-based role in Leicester, five days per week, with occasional travel to other sites as required. Full training will be provided through mentoring and guidance from senior members of the team, offering a strong opportunity for development within the IT function.
Page Break
Key Responsibilities
- Log, prioritize and take ownership of IT Service Desk tickets through to resolution
- Set up new user accounts, profiles and Office 365 mailboxes
- Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers and other IT devices
- Configure mobile and tablet devices on MDM platforms. (Intune)
- Maintenance of our IT Asset Register
- Install and configure operating systems and applications
- Troubleshoots and fixes most incidents within SLA
- Identifies recurring problems and escalate them to the Senior Engineer
- Provide support to on-site employees as needed
- Maintain accurate and detailed ticket documentation
- Broad knowledge of a wide range of Information Technology systems
- Basic network troubleshooting skills
- Configuring Microsoft Windows 11 operating systems
- Ability to troubleshoot & repair hardware and software issues
- Computer imaging
- Active Directory users and computers, Security groups, and Group Policy Objects
- Microsoft Office 365 suite of applications including Teams.
- Microsoft Exchange and 0365 online administration
- Minimum of 3 years experience working in an IT environment
- 5x GCSE’s grade A-C
- ITIL Certifications advantageous
- Microsoft Certifications advantageous
- Excellent interpersonal and customer service skills
- Exceptional time management
- Ability to work both independently and within a team environment
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Page Break
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role
Apply today.
Page Break
