EMEA Digital Experience Lead

• Full time - 40 Hours
• 5 days per week
• Competitive depending on experience
• Opportunities for professional development
• Plus our Sodexo employee benefits package

EMEA Digital Experience Lead

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic EMEA to join our team and play a key role in driving excellence and innovation in Corporate Services.

As a EMEA Digital Experience Lead, you'll

• Support Sodexo operational teams across Europe (EMEA) by embedding technology, data and insights into the everyday digital experience, spanning both food services and integrated facilities management (IFM)
• Collaboration with key stakeholders: Operational Leadership, TDDI (Tech, Data, Digital and Innovation) and Subject Matter Experts (Food, IFM/Facilities, HSE etc.), Procurement, HR, as well as Service Activation and Deployment to drive the overall digital experience adoption across the client portfolio.
• Lead the strategy, deployment and adoption of the Everyday App across European sites, and own the AI, Automation and Data agenda for Europe, reporting directly into the Global Digital & AI Experience Lead.
• Identify risks regarding changes and support developing a digital strategy with both clients and operational leadership
• A highly client-focused role, building relationships with multiple internal stakeholders, as well as service partners/subcontractors and Sodexo Subject Matter Experts and transversal functions.
• Have the ability to translate data into actionable insights to improve both the food services and integrated facilities experience for a Global Tech company.
• You will demonstrate a combination of strong technical skills and a dedication to solving complex organisational challenges using both digital solutions and data
• Be cognisant of ongoing innovation available in the wider Sodexo Group and prepare use case for clients when applicable4. Thrive in a fast-paced environment with rapidly changing priorities
• A self-motivated team player who enjoys enhancing the colleague and customer digital experience.
• You must foster a culture of trust, teamwork, and continued improvement both personally and professionally.
• Possess a methodical and creative manner that allows timely, accurate and compelling data on a quarterly basis to operational leadership/clients

What we're looking for

• Experience in a digital, data or automation role, ideally within services, food and/or IFM environments
• Experience designing, selling, identifying, testing and/or implementing digital solutions in food and/or IFM service environments
• Practical knowledge of automation and reporting tools (e.g. Power Platform / Power BI or equivalent).
• Willingness to travel and work the necessary hours to deliver the outputs of the role
• Travel is required within Europe to support deployment and adoption, with video conferencing used wherever appropriate
• Sound business awareness and confident communication
• Flexibility and capability to function in a high growth environment
• Lead by example and influence the use of data / digital experience
• Multi-level stakeholder management experience
• Strong collaboration skills, preferably with experience across matrixed organizations
• An understanding of project management practices
• Excellent communication skills both written and verbal
• Good judgment and decision-making skills
• Operate with transparency, integrity and respect that reflects a positive attitude

Why Sodexo?

• Working with Sodexo is more than a job; it’s a chance to be part of something greater.
• Belong in a company and team that values you for you. 
• Act with purpose and have an impact through your everyday actions.
• Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

**Chatter Line

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications