Forward Deployed Engineer

Forward Deployed Engineer / SQL / Python / Solutions Engineering / Implementation

Location: HQ Wallingford - Oxfordshire (International Travel)

Permanent

At Dexory, we are transforming the warehousing and logistics industry through data intelligence.

As a Forward Deployed Engineer at Dexory, you will sit inside the engineering organisation as an intelligent interface layer between our various engineering teams. Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous issues and driving them to resolution or to the right team.

You will also support new customer deployments end-to-end, bridging WMS and network integration questions with robot operational and perception configuration requirements.

Key Responsibilities

• Cross-functional Triage & Investigation: Receive escalated issues from the first-line support team and investigate independently before routing to the relevant engineering teams.
• Observability & Monitoring: Navigate Grafana dashboards and internal tooling to monitor fleet and site health. Build or extend dashboards and alerting that improve visibility into system performance across deployed sites.
• New Customer Deployment Support: Work within customer systems to provide white glove deployment support for the Dexory platform end-to-end.
• Intelligent Escalation & Routing: Own the escalation path from first-line support through to the right engineering team.
• Customer Communication: Act as a trusted technical advisor to strategic customers throughout deployment and into long-term steady-state operation.
• Product & Engineering Feedback: Identify recurring failure patterns across sites and translate them into structured product and engineering feedback.
• Tooling & Automation: Write scripts and tooling that automate repetitive investigation or deployment tasks.

Skillset

• 4–5+ years of professional solutions engineering or technical operations experience, with a demonstrated ability to advise customer setups and investigate and diagnose complex, multi-system problems independently.
• Strong data querying skills: comfortable writing SQL, navigating time-series telemetry data, and pulling structured insight from large, noisy datasets.
• Hands-on experience with observability tooling such as Grafana, including building dashboards and using metrics data to diagnose production issues.
• Comfortable working in Linux environments: SSH, bash scripting, log analysis, and networking fundamentals.
• Experience with cloud infrastructure (AWS or equivalent), containerised deployments with Docker and Kubernetes, and modern data pipeline tooling.
• Proficiency in Python or an equivalent scripting language for investigation tooling, automation, and data analysis.
• Hands-on experience with AI-assisted development tooling (Anthropic, Google Gemini, OpenAI, or similar).

Nice to Have

• Familiarity with robotics systems, ROS2, or point cloud / LiDAR data, or genuine curiosity and aptitude to learn quickly on the job.
• Experience with robotics visualisation tooling.
• WMS or ERP integration experience (SAP, Manhattan, Oracle WMS, or similar).
• Exposure to real-time messaging protocols such as Zenoh, MQTT, or gRPC.
• Consulting or structured delivery experience, with familiarity with the discipline of client accountability and project-based delivery.

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training