Fracture Liaison Service (FLS) Administrator

Job summary

The Fracture Liaison Service (FLS) Administrator will work independently to provide a comprehensive, professional, and confidential administrative and secretarial service to support the effective day-to-day running for the Fracture Liaison Service.

Acting as a first point of contact, you will manage and respond to enquiries from a wide range of internal and external stakeholders via telephone, email, and face-to-face communication, using initiative and judgement to resolve routine matters and escalate more complex issues appropriately.

The role requires strong organisational skills, the ability to prioritise workload, and a proactive approach to ensure deadlines and service requirements are consistently met, with potential responsibility for supervising staff and supporting team development. There are four full time posts available.

One will be based in Withybush General Hospital, Haverfordwest, one in Prince Phillip Hospital, Llanelli, one in Bronglais General Hospital, Aberystwyth and one based within the Carmarthen area (location to be confirmed upon appointment).

Main duties of the job

You will undertake a broad range of administrative duties including managing correspondence, maintaining accurate filing systems and databases, arranging appointments and meetings, preparing and distributing documentation, and supporting audits and reporting requirements.

You will also carry out general office tasks such as typing, scanning, photocopying, and ordering supplies, while ensuring effective use of IT systems and maintaining data confidentiality.

In addition, you will provide a high standard of customer service by welcoming visitors, handling enquiries, and communicating effectively with patients, staff, and partner organisations, including managing sensitive or emotional situations with empathy and professionalism.

This role also involves working to prioritise tasks, responding to urgent requests, contributing to team discussions and service improvements, ensuring compliance with policies and procedures, and, where required delivering basic training on departmental systems.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in: Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services

Job responsibilities

For full details of the role requirements please see attached Job Description and Person Specification for this vacancy. Discussions around working pattern will take place during initial job planning, where preferences, requirements and options can be discussed and explored in full. Hywel Dda University Health Board is committed to providing healthcare services that are patient-centric, ensuring that our community receives the best possible care.

We value inclusivity and foster a workplace culture that embraces diversity and supports every individuals contribution towards a welcoming healthcare environment. We welcome applications from all sections of society and are committed to creating a diverse and inclusive workplace.

Please see the below links for useful videos relating to this vacancy: Hywel Dda 3 Counties -https://youtu.be/RUMDpjtu1sY Medical Leadership in Hywel Dda -https://www.youtube.com/watch?v=jLioZyqIpwk&t=33s Virtual Tour -https://youtu.be/mETORurxSBU You will be able to find a full job description and person specification attached within the