Fracture Service Administrator

Job summary The Fracture Service Administrator (FSA) will work within dedicated specialty clinical areas to facilitate the smooth running of the patient journey by ensuring that there are coordinated and streamlined administrative processes that revolve around the patient and their individual needs. Main duties of the job The FSA is responsible for ensuring the safe and efficient management of the trauma patient administrative processes throughout their pathway; giving the patients a single point of contact, ensuring the patients and carer experience is central to every stage of the patient journey. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. " We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)." Details Date posted 06 October 2026 Pay scheme Agenda for change Band Band 4 Salary £33,262 to £36,027 a year per annum pro rata Inclusive of High Cost Area Supplement Contract Permanent Working pattern Full-time Reference number 337-NP-1007LC Job locations Northwick Park Harrow HA1 3UJ United Kingdom Job description Job responsibilities The FSA will work closely with the relevant Trauma Coordinator and Virtual Fracture Clinic Nurse, patient booking team and clinic teams to ensure patients are being managed and tracked proactively. This will include supporting data quality, validation and ensuring all patients have recorded pathway start dates. The FSA roles will also be the key provider of administrative support to the clinical teams within the trauma office. Applicants are strongly encouraged to refer to the full Job Description and Person Specification for comprehensive details of responsibilities, requirements and role expectations. Job description Job responsibilities The FSA will work closely with the relevant Trauma Coordinator and Virtual Fracture Clinic Nurse, patient booking team and clinic teams to ensure patients are being managed and tracked proactively. This will include supporting data quality, validation and ensuring all patients have recorded pathway start dates. The FSA roles will also be the key provider of administrative support to the clinical teams within the trauma office. Applicants are strongly encouraged to refer to the full Job Description and Person Specification for comprehensive details of responsibilities, requirements and role expectations. Person Specification Assessment Essential Previous experience of working as an NHS administrator Desirable Previously worked in the fracture service Assessment Essential Working knowledge of Cerner Desirable Previous validation experience Assessment Essential Working experience of managing patient flow within a busy NHS setting Desirable Knowledge of 18 week RTT pathway Assessment Essential Working knowledge of Excel & database systems Desirable Typing qualification Person Specification Assessment Essential Previous experience of working as an NHS administrator Desirable Previously worked in the fracture service Assessment Essential Working knowledge of Cerner Desirable Previous validation experience Assessment Essential Working experience of managing patient flow within a busy NHS setting Desirable Knowledge of 18 week RTT pathway Assessment Essential Working knowledge of Excel & database systems Desirable Typing qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .